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Operational Lead

Reporting to: Operational Lead
Team: Regulatory Policy
Contract type: Fixed-term for 12 months
Salary: £60,000 per annum
Location: Brighton
Closing date: 24 May 2018

About us

The Pensions Regulator (TPR) is responsible for protecting workplace pensions in the UK, working with employers and those running pensions to help people save safely for their retirement. We have an excellent office location in the heart of Brighton and have a diverse, lively and professional growing workforce.

We are committed to making TPR a great place to work and doing all we can to support our people to reach their full potential. Join our expanding team for the chance to be a part of the biggest change to pensions in a generation.


We’re looking for an Operational Lead to support the Executive Director in the delivery of the Directorate objectives and key performance indicators (KPI) by managing a range of operational activities.


  • Attend the Directorate senior management decision making group.
  • Under the direction of the Executive Director oversee the:
    • Directorate planning, performance and risk reporting processes
    • oversight and delivery of the regulatory policy operational plan and delivery schedule
    • management and engagement with key delivery partners internal (Frontline Regulation, Communications) and external (DWP) to ensure plans are aligned
    • review and management of the Directorate budget
  • Be responsible for the Directorate’s key processes and systems, for continuous process improvement and liaison with the wider business.
  • Work to ensure the Directorate’s strategy and actions are aligned with the wider corporate vision and priorities.
  • Ensure the Directorate’s operational plan and delivery schedule are appropriately resourced and managed within the Directorate, and with delivery partners, eg Frontline Regulation, Communications and IT.
  • Escalate emerging operational risks as appropriate along with proposals to mitigate.
  • Work with communications, co-ordinate internal communications for the Directorate.
  • Assess directorates performance against KPIs, following up to ensure the correct outcomes are achieved.
  • Proactively providing additional management information and advice on relevant issues as they arise in the directorate.
  • Plan agendas for Directorate senior management team meetings, advising on papers as necessary.
  • Manage and maintain cross directorate activity and objectives, eg engagement survey actions, cross directorate audits, business continuity plans etc on behalf of the Executive Director.

Essential and desirable criteria


  • Strong operational management experience.
  • Educated to degree level or equivalent.
  • Ability to prioritise and manage stakeholders expectations even under pressure.
  • Exceptional written and inter personal communication skills.
  • Strong co-ordination and planning skills with excellent attention to detail.
  • Have demonstrable experience in setting priorities, goals, objectives and timescales.


  • Strong programme management skills.
  • People management experience.
  • The ability to work across functions and teams at all levels and to foster momentum and cohesion around common goals with key stakeholders.

Person specification

  • Proactive and flexible.
  • Ability to prioritise and use initiative.
  • Calm under pressure.
  • Problem solving and analytical skills.
  • Communication skills at all levels.

Salary and benefits

As well as a salary of up to £60,000, we offer:

  • Civil Service Pension arrangements, which are recognised as some of the best in the pensions world
  • discretionary bonus arrangements
  • 25 days' annual leave provision
  • flexible working arrangements
  • development opportunities
  • enhanced parental leave arrangements
  • a free employee assistance programme
  • an excellent office location

How to apply

We provide an exciting, supportive and flexible working environment, and are committed to helping our people meet their full potential.

TPR is an inclusive employer and offers equal opportunities to all regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex and sexual orientation.

Candidates who declare that they have a disability and who meet the essential criteria for the job will be offered an interview. Applications will be considered on a part time and job share basis.

Please send your CV and a covering letter, with details of how your experience and skills meet our essential criteria to

If you have any enquiries with regards to this role or if you have a disability and wish to request a reasonable adjustment at any stage of the recruitment process, please email