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Senior Case Manager (PSPS)

Reporting to: Case Management Team Leader
Team: Public Service Pension Schemes
Contract type: Permanent
Salary: £51,642 per annum
Location: Brighton
Closing date: 26 October 2018

About us

The Pensions Regulator (TPR) is responsible for protecting workplace pensions in the UK, working with employers and those running pensions to help people save safely for their retirement. We have an excellent office location in the heart of Brighton and have a diverse, lively and professional growing workforce.

We are committed to making TPR a great place to work and doing all we can to support our people to reach their full potential. Join our expanding team for the chance to be a part of the biggest change to pensions in a generation.


We’re looking for a Senior Case Manager in the Public Service Pension Scheme (PSPS) team to deliver professional and effective case management with a focus on proactive regulatory interventions to improve standards of governance and administration.

Our principal aim is to prevent problems from developing. We use our powers flexibly, reasonably and appropriately, with the aim of putting things right but taking robust and targeted enforcement action where necessary to protect member benefits and improve understanding of the good administration of work-based pension schemes.

You will lead on a portfolio of complex interventions and cases and, working with professional advisors, plan and deliver outcome focussed strategies that reflect our aim to be quicker, clearer and tougher with our regulated community.

You will build and maintain strong working relationships internally with colleagues and advisers, and externally with trustees, their advisors and service providers.

We are undertaking a major programme to support a new approach to the regulation of workplace pensions which will result in changes to how we do things. We are therefore looking for people who are flexible in their approach and can adapt to a changing environment as we build our capability to be quicker, clearer and tougher.


  • Provide professional and effective end-to-end management of proactive and reactive interventions and enforcement action.
  • Be routinely responsible for high risk, high profile and complex cases.
  • Lead the development of appropriate, proportionate and outcome focused strategies.
  • Provide effective prioritisation of your own and advisor time to achieve our objectives.
  • Be routinely responsible for effective portfolio management of cases with a similar risk profile and / or related areas of concern, identifying and escalating risk appropriately.
  • Have a lead role in developing and delivering mentoring, coaching and training within the team.
  • Provide effective communication and engagement with internal and external stakeholders.
  • Share knowledge and experience across the team and wider organisation, and champion / lead continuous improvement as we develop our proactive regulatory approach.
  • Develop key external stakeholder relationships.
  • Deputise for managers at internal or external meetings as required.

Essential and desirable criteria


  • Solid experience of dealing with defined benefit (DB) pension schemes
  • Experience of leading large and complex cases and the use of our powers
  • Excellent working knowledge of relevant DB pensions legislation, pension scheme governance and administration
  • Excellent organisational and administration skills
  • Degree or equivalent in a similar role.


  • Experience of involvement in developing and implementing process and / or policy improvements.
  • Relevant professional qualifications.
  • Project management knowledge and experience.

Person specification

  • Leadership skills.
  • Calm under pressure.
  • Delivers with pace and purpose.
  • Ability to prioritise and use initiative.
  • Problem solving and analytical skills.
  • Confident and effective communicator at all levels.

Salary and benefits

As well as a salary of up to £51,642, we offer:

  • Civil Service Pension arrangements, which are recognised as some of the best in the pensions world
  • discretionary bonus arrangements
  • 25 days' annual leave provision
  • flexible working arrangements
  • development opportunities
  • enhanced parental leave arrangements
  • a free employee assistance programme
  • an excellent office location

How to apply

We provide an exciting, supportive and flexible working environment, and are committed to helping our people meet their full potential.

TPR is an inclusive employer and offers equal opportunities to all regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex and sexual orientation.

Candidates who declare that they have a disability and who meet the essential criteria for the job will be offered an interview.

Applications will be considered on a part time and job share basis.

Please send your CV and a covering letter, with details of how your experience and skills meet our essential criteria to

If you have any enquiries with regards to this role or if you have a disability and wish to request a reasonable adjustment at any stage of the recruitment process, please email