The Pensions Regulator

Complaints

This guidance sets out what you need to do if you have queries, concerns or complaints about:

• the conduct of the Pensions Regulator's staff; or
• administrative actions taken by the Pensions Regulator.

It also sets out what to do if you have a problem with your pension scheme.

Sometimes complaints are made because of a misunderstanding about what the Pensions Regulator can do. The Pensions Regulator was introduced by the Pensions Act 2004 to regulate work-based pensions.

What the Pensions Regulator cannot do

• We cannot help you with questions about state pensions or about individual complaints on behalf of pension scheme members.
• We cannot intervene in disputes between individual pension scheme members and scheme trustees, managers or employers.
• We cannot help members with claims for compensation.
• We are not responsible for making or drafting pensions legislation.

In this section...

What does the Pensions Regulator do?
our objectives, our powers and our approach to regulation

Is your complaint about the Pensions Regulator?
what you need to do

Is your complaint about your scheme?
what you need to do and who can help

Complaints leaflet (54kb)
download the PDF version