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Provide feedback on our site

We're working hard on our website and believe we've achieved our goal of Level AA accessibility. We monitor the website regularly to maintain this, but if you do find any problems, please go to our web enquiry page and let us know.

Accessing PDFs on our site

You'll need to download and use free Adobe Reader software to access the portable document format (PDF) files on our website.

Download the latest version of Adobe Reader.

For further information on Adobe products and accessibility go to the Adobe accessibility section.

All our documents can be produced in an alternative format on request - in Braille, large print or on audiotape. We can also produce them in other languages.

Viewing CSV files on our site

CSV (Comma-Separated-Value) is a common file type used to import data from one software application to another, with commas separating the values in each field.

This file format allows for data to be easily retrieved into a variety of applications, they are best viewed within one that will allow the easy manipulation of data that is displayed in columns. Common examples of such applications are those that are used to create spreadsheets, such as Microsoft Excel or Open Office Calc.

If you don't have access to a suitable application, you can also view:

  • the data in either an ASCII text-editor or a word-processor. However, since neither of these application types has the facility to easily format the width of the data columns, quite a bit of manual reformatting may be required to view the files properly.
  • the file in your browser, or you may want to download the file by 'right-clicking' on the link and save the file to your computer.

Some people may find that when they view the CSV file some information may not be correctly displayed. For example, you may see:

  • rows of 'hash' symbols eg '######' instead of numbers or letters, this is because the current column is too narrow, try double clicking the column header
  • some information displayed in 'scientific notation' eg '1.23 x 109' instead of '1230000000', this is remedied by setting the column format to 'number' rather than 'general' or 'scientific'.

Using access keys on our site

We have added keyboard shortcuts known as ‘access keys’ on our website to allow you to navigate as directly as possible to your desired location using your keyboard.

Access Keys (keyboard shortcuts) for this site are as follows:

1 - Home
2 - Glossary
3 - Search
4 - Contact us
5 - About us
6 - How we regulate and enforce
7 - Press room

P - For professionals
E - For employers
T - For trustees
I - For individuals
D - Document library
S - Site map

How to use access keys

This depends on your operating system and the type and version of your browser:

PC running Windows using Internet Explorer v5+:

Press and hold the ALT key, press the Access Key and then press ENTER.

PC running Windows using Internet Explorer v4.x:

Press and hold the ALT key, press the Access Key of your choice.

PC running Windows using Netscape v6+ or Mozilla:

Press and hold the ALT key, then press the Access Key of your choice.

Macintosh computer using Internet Explorer v5+:

Press and hold Control and then press the Access Key.

Please note that Access Keys are not supported by Opera or earlier versions of the above web browsers.

If you need help getting started online

If you have any difficulty using the internet or have any accessibility issues, we hope the following information is useful:

Getting started with the internet on BBC WebWise

See related content

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