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Automatic enrolment and workplace pensions

Need help with automatic enrolment including, finding your staging date, choosing a pension scheme, declaration of compliance, nominating a contact or re-enrolment? Browse our frequently asked questions or find the best way to contact us.

Pension scheme regulation

For trustees, administrators and advisers who need help and guidance with running a pension scheme, and questions relating to the regulation of pension schemes.

Telephone

If you’re an employer with a query about automatic enrolment and workplace pensions you can ask us a question or contact us.

If you're a trustee, administrator or adviser call us with your question about pension scheme regulation on 0345 600 0707.

Opening hours

Our opening hours are 9am to 5:30pm, Monday to Friday, excluding English public holidays.

Email

Email us with your question about pension scheme regulation at customersupport@tpr.gov.uk

Write

The Pensions Regulator
Napier House
Trafalgar Place
Brighton
BN1 4DW

Levy payments

For questions about paying the levy on pension schemes.

Can you find the answer to your question on our levy help page?

Telephone

If you’re an employer with a query about automatic enrolment and workplace pensions you can ask us a question or contact us.

Call us with your question about levy payments on 0345 600 5666 (Option 1).

Opening hours

Our opening hours are 9am to 5:30pm, Monday to Friday, excluding English public holidays.

Email

Email us with your question about levy payments at exchange@tpr.gov.uk.

Write

The Pensions Regulator
Napier House
Trafalgar Place
Brighton
BN1 4DW

Scheme return, Exchange and Trustee toolkit

Get help and support completing a scheme return, using our online service, and accessing the Trustee toolkit.

Can you find the answer to your question by selecting the relevant link below?

Telephone

If you’re an employer with a query about automatic enrolment and workplace pensions you can ask us a question or contact us.

Call us with your question about the Scheme return, Exchange or Trustee toolkit on 0345 600 5666 (option 2).

Opening hours

Our opening hours are 9am to 5:30pm, Monday to Friday, excluding English public holidays.

Email

Email us with your question about the Scheme return, Exchange or Trustee toolkit exchange@tpr.gov.uk.

Write

The Pensions Regulator
Napier House
Trafalgar Place
Brighton
BN1 4DW

Whistleblowing

How to report a concern about your workplace pension. This is sometimes known as 'whistleblowing'.

The nature of your concern will determine which organisation you should contact - please refer to our online guide to find out who to get in touch with.

Telephone

Call us with your concern on 0345 600 7060.

Opening hours

Our opening hours are 9am to 5:30pm, Monday to Friday, excluding English public holidays. Please note that a 24-hour voicemail service is in operation for this number.

Email

Email us with your concern at wb@tpr.gov.uk.

Online

Use our online forms to report a concern:

Whistleblowing forms

Write

The Information Team
The Pensions Regulator
Napier House
Trafalgar Place
Brighton
BN1 4DW

Will my identity become known?

We understand that when you supply information to us it may have a potential impact on the relationship between you and those you are reporting, particularly in the case of a worker and their employer.

You can always choose to be anonymous when reporting concerns to us so no one will know your identity. However, it is useful to have your contact details in case we need to ask you for more information. There is whistleblowing protection under the Employment Rights Act 1996 which protects most employees if they raise a concern about wrongdoing – either internally or externally.

Will my identity be protected if I report a concern?

We will do our best to protect your identity (if desired) and will not disclose it except where lawfully required to do so. We will take all reasonable steps to maintain confidentiality but we cannot give any categorical assurances as circumstances may mean that disclosure of your identity becomes unavoidable – for example if we are ordered by a court to disclose it.

What happens after I report a concern?

After you report your concern to us we will start making some initial inquires and we may contact you to clarify information (if you provide your contact details).

Please provide any other information that may help us understand your concern such as pay slips or letters from your employer. Please do not go looking for evidence, only provide us with things that are already in your possession.

If following an initial assessment of all the information we consider it appropriate, we will refer your concern internally for investigation. However, please note we are unable to give feedback on the outcome of any assessment or any investigation (if one is conducted) due to legal restrictions.

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