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Automatic enrolment and workplace pensions

Need help with automatic enrolment, with choosing a pension scheme for your automatic enrolment duties or with your ongoing duties? Browse our frequently asked questions or find the best way to contact us.

Running a pension scheme

For trustees, administrators and advisers who need help and guidance with running a pension scheme, and questions relating to the regulation of pension schemes.

Further contact details

Call us with your question about running a pension scheme:       

0345 600 0707

Our opening hours are 9am to 5:30pm, Monday to Friday, excluding English public holidays.

Email:

Email us with your question about running a pension scheme:

customersupport@tpr.gov.uk

Write to us:

The Pensions Regulator
Napier House
Trafalgar Place
Brighton
BN1 4DW

Levy payments

For questions about paying the levy on pension schemes.

Can you find the answer to your question on our levy help page?

Further contact details

Call us with your question about levy payments:       

0345 600 5666 (Option 1)

Our opening hours are 9am to 5:30pm, Monday to Friday, excluding English public holidays.

Email:

Email us with your question about levy payments:

exchange@tpr.gov.uk

Write to us:

The Pensions Regulator
Napier House
Trafalgar Place
Brighton
BN1 4DW

Scheme return, Exchange and Trustee toolkit

Get help and support completing a scheme return, using our online service, and accessing the Trustee toolkit.

Can you find the answer to your question by selecting the relevant link below?

Further contact details

Call us with your question about the Scheme return, Exchange or Trustee toolkit:

0345 600 5666 (option 2)

Our opening hours are 9am to 5:30pm, Monday to Friday, excluding English public holidays.

Email:

Email us with your question about the Scheme return, Exchange or Trustee toolkit:

exchange@tpr.gov.uk

Write to us:

The Pensions Regulator
Napier House
Trafalgar Place
Brighton
BN1 4DW

Whistleblowing

How to report a concern (also known as whistleblowing) about how your work-based pension is being run.

The nature of your concern will determine which organisation you should contact. Find out how to report your concern in whistleblowing and other concerns.

Whistleblowing contact details

Call us with your concern:

0345 600 7060

Our opening hours are 9am to 5:30pm, Monday to Friday, excluding English public holidays. Please note that a 24-hour voicemail service is in operation for this number.

Email:

Email us with your concern:

wb@tpr.gov.uk

Online:

Use our online form to report a concern:

Whistleblowing form

Transcripts (English and Welsh)

Write to us:

The Information Team
The Pensions Regulator
Napier House
Trafalgar Place
Brighton
BN1 4DW

Will my identity become known?

We understand that when you supply information to us it may have a potential impact on the relationship between you and those you are reporting, particularly in the case of a worker and their employer.

You can always choose to be anonymous when reporting concerns to us so no one will know your identity. However, it is useful to have your contact details in case we need to ask you for more information while we investigate your concerns. There is whistleblowing protection under the Employment Rights Act 1996 which protects most employees if they raise a concern about wrongdoing – either internally or with a regulator.

Will my identity be protected if I report a concern?

We will do our best to protect your identity (if desired) and will not disclose it except where lawfully required to do so. We will take all reasonable steps to maintain confidentiality but we cannot give any categorical assurances as circumstances may mean that disclosure of your identity becomes unavoidable – for example if we are ordered by a court to disclose it.

What happens after I report a concern?

After you report your concern to us we will start making some initial inquires and we may contact you to clarify information (if you provide your contact details). We do not encourage you to try and get any new information.

If appropriate, we will refer your concern internally for investigation. However, due to legal restrictions we’re unable to provide you with any feedback about our investigation. If you’re reporting an employer or third party we’ll ensure you have a designated point of contact and any witnesses are supported throughout any enforcement process.

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