There are a number of useful resources that you can customise and use when communicating with your workers about automatic enrolment, including a set of letter templates.

The resources have been developed using research the Department for Work and Pensions (DWP) undertook with workers from a large organisation. Test.

Additional tips and resources

There's more you can do to help your workers understand automatic enrolment other than simply providing them with the written communication required by law.

You're an important and effective channel of communication for workers throughout the automatic enrolment process, and information you present to workers can have a real impact.

The DWP's guide on automatic enrolment and pensions language will help you provide simple and consistent language about a very complex subject area. 

A range of key messages across a number of channels works best - keep them short and simple, as outlined below. 

Key messages

The message about employer and government contributions gains attention, as do facts and figures. Read the key messages (PDF).

Messages around why saving for retirement is important can help engage workers with the subject of workplace pensions.

Workers appreciate an explanation of what automatic enrolment means for them. For example, information about how much they'll contribute and when.

Details of where workers can find out more, either in your organisation or in the workplace and personal pensions information on GOV.UK, are helpful.

Online articles

Intranet or newsletter articles can be used at various times. Use any or all of the text in the examples, keep them short, and explain where to find out more. Read news in brief (RTF) for suggestions on what to put on your intranet or in a newsletter. You can find more comprehensive content in the intranet article (RTF) or newsletter article (RTF).

Text or email

Text messages or emails are quick ways of letting workers know when automatic enrolment is happening in your organisation. Read the suggestions for text and email alerts (RTF).

Posters

Posters help raise awareness of automatic enrolment. Read how to customise and print the posters (PDF) before downloading the poster templates (Word), which allow you to include your own information too.

Frequently asked questions

Frequently asked questions can answer workers' initial queries about automatic enrolment into a workplace pension.

Frequently asked questions booklet on workplace pensions and being enrolled (RTF)
Frequently asked questions booklet on workplace pensions and being enrolled (Welsh) (RTF)
Frequently asked questions booklet on workplace pensions and being enrolled (PDF)
Frequently asked questions booklet on workplace pensions and being enrolled (Welsh) (PDF)