Find answers to common questions and how to get in touch with us.
Employers and AE advisers
Before you contact us with an automatic enrolment (AE) query, check if the following can help you:
- complete your declaration of compliance
- tell us you’re not an employer
- warnings, notices and payment of fines
- work out your re-enrolment duties
- employing staff for the first time
- find out your letter code
- employing seasonal or temporary staff
You can also check if our questions and answers site can help you. This includes our contact details for automatic enrolment and compliance and enforcement enquiries.
Trustees, scheme advisers and whistleblowers
Before you contact us check if the following information answers your query:
- complete a scheme return
- pay the scheme levy
- update information we hold about a scheme
- use the Exchange online service
- use the Trustee Toolkit
- report concerns (whistleblowing)
Phone
0345 600 0707
Opening hours
- Monday: 9am to 12:30pm, 1:30pm to 5pm
- Tuesday: 9:30am to 12:30pm, 1:30 to 5pm
- Wednesday: 9am to 12:30pm, 2:30pm to 5pm
- Thursday: 9am to 12:30pm, 1:30pm to 5pm
- Friday: 9am to 12:30pm, 1:30pm to 5pm
Calls are recorded for training and quality purposes.
- scheme return, Exchange and levy payment: exchange@tpr.gov.uk
- other support with running a pension scheme: customersupport@tpr.gov.uk
- report concerns (whistleblow): report@tpr.gov.uk
Address
Customer Support, The Pensions Regulator, Telecom House, 125-135 Preston Road, Brighton BN1 6AF
Scheme members
We cannot help with queries about an individual's pension benefits. It's usually best to speak to your pension provider to start with.
MoneyHelper provides pensions and retirement guidance and support for savers. MoneyHelper is a free and impartial service backed by the government.
Data protection
For information on how your personal data is used, kept secure and your rights, read our privacy notice.