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FOI reference - FOI 2015-10-08
Date - 08/10/2015

Request

  1. How many and which brands of desktop PCs do you have at this site?
  2. How many and which brands of laptops / notebooks or tablet PCs do you have at this site?
  3. How many and which brand of thin clients do you have at this site?
  4. What operating systems do you run on your PCs / laptops?
  5. How many desktops, laptops and thin clients do you have in total in your organisation across the country?
  6. How many and which brands of physical servers do you have on site?
  7. How many virtual servers do you have on site?
  8. Which server virtualisation software do you use?
  9. Which server operating systems do you use?
  10. What supplier provides the maintenance (out of warranty) support on your desktops and servers and when does the contract expire?
  11. What suppliers/brands of Storage Area Networking (SAN) do you use?
  12. Which application do you use for Enterprise Resource Planning / Management (ERP / ERM)?
  13. Which application do you use for groupware products?
  14. Which application do you use for database products?
  15. Which application do you use for CRM software?
  16. Which application do you use for business intelligence systems?
  17. Which application do you use for finance and accounting systems?
  18. Which application do you use for Human Resources application systems?
  19. What are the names, line types and speeds of your ISPs?
  20. Who is your primary voice carrier?
  21. Approximately how many phone extensions do you have at this site?
  22. Do you use VoIP for your internal communications?
  23. Are your external calls through your voice carrier carried over VoIP or do they go over a conventional phone line?
  24. Which brand of PBX do you use at this site?
  25. Which supplier has the maintenance contract on your PBX and when does it expire
  26. Who supplies the outsourced or managed service for your data centre and when does the contract expire?
  27. Who supplies the outsourced or managed service for your service desk and when does the contract expire?

Response

Duty to confirm or deny whether TPR holds the information requested

I can confirm that The Pensions Regulator (TPR) holds some of the information you have requested.

Information we are able to supply

1. How many and which brands of desktop PCs do you have at this site?
We have approximately 50 desktop PCs remaining after our desktop virtualisation migration. These are Dell PCs.

2. How many and which brands of laptops / notebooks or tablet PCs do you have at this site?
We currently have 20 DELL, 5 HP, 350 Lenovo and 6 Microsoft

3. How many and which brand of thin clients do you have at this site?
400 - WYSE P20 zero-clients

4. What operating systems do you run on your PCs / laptops?
Windows XP Professional/Windows 7

5. How many desktops, laptops and thin clients do you have in total in your organisation across the country?
As above (we are a single-site organisation)

6. How many and which brands of physical servers do you have on site?
We have 2 HP C7000 Chassis with 28 BL460c G6 and G7 servers

7. How many virtual servers do you have on site?
We have 150 in our live environment and 50 in User Acceptance Testing

8. Which server virtualisation software do you use?
VMWare vSphere 4.0

9. Which server operating systems do you use?
Windows 2003, Windows 2008 and Redhat Linux

10. What supplier provides the maintenance (out of warranty) support on your desktops and servers and when does the contract expire?
TPR does support out of warranty desktops but for servers we have a contract with Centerprise which expires on 22 September 2016

11. What suppliers / brands of Storage Area Networking (SAN) do you use?
HP MSA 2000 series

14. Which application do you use for database products?
MS SQL 2000/2005/2008

15. Which application do you use for CRM software?
MS CRM Dynamics

16. Which application do you use for business intelligence systems?
SAS

17. Which application do you use for finance and accounting systems?
Sage 200 version 2011

18. Which application do you use for Human Resources application systems?
Ciphr

19. What are the names, line types and speeds of your ISPs?
Easynet, Etherstream, 10Mbps

20. Who is your primary voice carrier?
BT

21. Approximately how many phone extensions do you have at this site?
400

22. Do you use VoIP for your internal communications?
Yes

23. Are your external calls through your voice carrier carried over VoIP or do they go over a conventional phone line?
All external calls get converted to conventional phone line.

24. Which brand of PBX do you use at this site?
Avaya

25. Which supplier has the maintenance contract on your PBX and when does it expire?
The contract is with Daisy, and the contract expires 09/04/2016

Information we are not able to supply

12. Which application do you use for Enterprise Resource Planning / Management (ERP / ERM)?
TPR currently uses no such application.

13. Which application do you use for groupware products?
TPR currently uses no such application.

26. Who supplies the outsourced or managed service for your data centre and when does the contract expire?
TPR manages this service internally.

27. Who supplies the outsourced or managed service for your service desk and when does the contract expire?
TPR manages this service internally.

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