For Individuals
We work with pension scheme trustees and scheme managers, and with your employer, to help protect your pension.
Note: We do not deal with queries about individuals' pension benefits. The Pensions Advisory Service provides free information and advice on all types of pensions and should be your first port of call.
What to do if you:
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want to trace an old work-based pension scheme
Directgov offers a pension tracing service if you've lost touch with your old scheme.
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want to make a complaint about your scheme or trustees
The Pensions Advisory Service provides information on complaint procedures.
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want to know how much state pension you'll receive
Directgov explains how you can apply for a state pension forecast.
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were mis-sold a pension and want to make a complaint
The Financial Services Authority provides information on making a complaint. You can email them at consumer.queries@fsa.gov.uk.
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have a query about tax on your pension
HM Revenue & Customs can help you with pension tax queries. You can call them on 0115 974 1600 or email pensionschemes@hmrc.gov.uk.
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have a query about moving or living abroad and your pension entitlement
HM Revenue & Customs can help you with pension entitlement queries. You can call them on 0115 974 1600 or email pensionschemes@hmrc.gov.uk.
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want to speak to someone regarding the best pension scheme to suit your needs
Unbiased.co.uk can help you find independent financial advice about choosing a pension scheme.
Essential guides
- Are your contributions being paid on time? How to keep a check on your pension arrangements
- Making your retirement choices: think before you choose Note: This guide is currently being updated
- Making pension fund choices: think before you choose Essential considerations when deciding where your contributions should be invested