You can also watch our video and download a booklet to help give yourself the best possible protection against the pension scammers.
Thinking of doing something with your pension pot?
Before you go any further, read these five tips to protect yourself from scammers.
If you think you’ve been scammed – act immediately
If you've already signed something you're now unsure about, contact your pension provider straight away. They may be able to stop a transfer that hasn't taken place yet. Then call Action Fraud on 0300 123 2040 to report it.
If you have doubts about what to do, ask The Pensions Advisory Service (TPAS) for help. Call them on 0300 123 1047 or visit the TPAS website for free pensions advice and information. They also provide a service for members who’ve been scammed and want to know how they can rebuild their pension savings. To book an appointment, please contact email@example.com.
If you're aged 50 or over and have a defined contribution pension (a pension not based on your final salary), Pension Wise is there to help you investigate your retirement options. Visit the Pension Wise website to find out more.
Cold called about your pension? Hang up!
Unsolicited phone calls, texts or emails about your pension are nearly always scams. Scammers will often claim they’re from Pension Wise or other government-backed bodies. These organisations would never phone or text to offer a pension review.
‘Deals’ to look out for
Beware of unregulated investments offering ‘guaranteed returns’. These include exotic sounding investments like hotels, vineyards or other overseas ventures, and deals where your money is all in one place – and therefore more at risk. Visit the FCA’s ScamSmart website to see if the deal you’re being offered is a known scam, or has the hallmarks of a scam.
Don’t be rushed into making a decision. Scammers will try to pressure you with ‘time limited offers’ or send a courier to your door to wait while you sign documents. Take your time to make all the checks you need – even if this means turning down an ‘amazing deal’.
Using an adviser? Make sure they’re registered with the FCA
Scammers sometimes pose as financial advisers. Check your adviser is registered on the FCA website and that they’re authorised to give advice on pensions. If you deal with someone who is not regulated you may not be covered by the Financial Ombudsman Service or Financial Services Compensation Scheme if things go wrong. And don’t be taken in by smart brochures or websites even if they claim to give warnings about scammers. Professional-looking marketing materials are not a guarantee of a company’s authenticity.
Don’t let a friend talk you into an investment – check everything yourself
People have fallen for scams because they’d been recommended by a friend. Do your homework, even if you consider yourself or your friend to be financially savvy. False confidence can lead to getting stung and with a pension, it might be years before you discover you’ve been scammed.
Pension scams booklet
Pension scams: booklet for members (PDF, 122kb, 2 pages)
Download our booklet for the five steps to protecting your pension
If you suspect a scam report it to Action Fraud – the UK’s national fraud and cyber crime reporting centre.
The FCA's warning list can help you check an investment and avoid scams.
TPAS offers free and impartial guidance on pension matters and has an online tool to help you identify a pension scam. TPAS also provides a service for members who’ve been scammed and want to know how they can rebuild their pension savings. To book an appointment, please contact firstname.lastname@example.org.