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Key points

  • You can find detailed information on pension scams, including a checklist to help you identify them, in our action pack.
  • You can use the scorpion leaflet and booklet to make members aware of pension scams.
  • You should direct a pension scheme member to Action Fraud if you suspect a pension scam, or to the Pensions Advisory Service for further advice.

Pension scams action pack

Our pension scams action pack provides administrators with guidance on how to proactively educate their members about pension scams and a checklist to help spot them.

Pension scams scorpion leaflet

We're asking all administrators to include our pension scams scorpion leaflet in their annual benefit statements and when issuing transfer packs to members.

If you currently issue annual statements and transfer packs via third parties, you should consider if they should now be sent direct to members.

Pension scams scorpion booklet

We're calling on administrators and pension providers to ensure that members receive regular and clear information about the risk of pension scams.

Members should receive regular information on how to spot pension scams, for instance with their annual pension statement. You could include the scorpion booklet in any member communications or link to it from your scheme or employer websites:

Next steps if you have concerns about pension scams

Contact the pension scheme member to establish whether they understand the type of scheme they’ll be transferring to and send them the pension scams scorpion booklet.

Speak to the member at risk – over the phone, via email or letter. It could help you establish answers to more of the questions in the checklist in the pension scams action pack, where you’ve been unable to answer them with the information you have available.

Direct the member to Action Fraud if you think it’s a pension scam, or the Pensions Advisory Service who can help them understand the potential tax consequences of the transfer if any part of the arrangement is deemed as unauthorised.

If the member insists on proceeding with their transfer request, and your concerns remain, then you should alert Action Fraud yourself. There could still be time to protect this member, or others who follow in their footsteps.

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