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What to do if you suspect a scam
Contact the pension scheme member to establish whether they understand the type of scheme they’ll be transferring to and send them the pension scams scorpion booklet (PDF, 1,021kb, 7 pages).
Speak to the member at risk – over the phone, via email or letter. It could help you establish answers to more of the questions in the checklist in the pension scams action pack (PDF, 1,533kb, 11 pages) where you’ve been unable to answer them with the information you have available.
Direct the member to Action Fraud if you think it’s a pension scam, or the Pensions Advisory Service who can help the member understand the risks of pension scams including the potential tax consequences of the transfer if any part of the arrangement is deemed as unauthorised.
If the member insists on proceeding with their transfer request, and your concerns remain, then you should alert Action Fraud yourself and if necessary seek your own legal advice. There could still be time to protect this member, or others who follow in their footsteps.
Content to take away
Our pension scams action pack provides background for trustees on how to spot potential pension scams, what to do if you suspect a scam and who to contact. It also contains guidance on how to proactively educate members about pension scams and a checklist to help spot them.Pension scams: action pack (PDF, 1,533kb, 11 pages)
We’ve produced a member leaflet containing pension scams warning signs and what do to if a scam is supected, which you can use in your annual benefit statements and whenever you issue a transfer pack to a member.Pension scams: leaflet for members (PDF, 608kb, 2 pages)
Or there is a more detailed version that also includes background on scams, checklists and a case study, which you could include in your packs or on your website or when contacted by a member.Pension scams: booklet for members (PDF, 1,021kb, 7 pages)
Our one-page flier is designed to be printed out and displayed in work places to help raise awareness of pension scams.Pension scams: flier (PDF, 770kb, 1 page)
New infographic with at-a-glance examples of pension scams and how to avoid being stung.Pension scams: warning signs infographic (PDF, 474kb, 1 page)
Pension scams video
Don't get stung: how to safeguard against pension scams
Video content description
Lesley Titcomb talks about how members can help protect themselves, and how The Pensions Regulator is working with other government organisations to disrupt scamming activity.
To view subtitles select the subtitles icon at the bottom of the video. You can also download a full transcript of the video (PDF, 64kb, 2 pages).
Trustee toolkit online learning
Go to the Trustee toolkit The case example 'Tricked into being part of a scam' in the module 'Running a scheme' will help you protect your members against pension scams. You must login or sign up to use the Trustee toolkit.
See related content
Protect your clients' members against pension scams
IFAs, pension providers and administrators play a crucial role in helping members protect their retirement savings
Scamproof your savings
Go to our pension scams campaign page.