Website policies

The Pensions Regulator uses a web analytics tool from Digital Analytix to measure and analyse information about the use of this website.

What is a cookie?

Cookies are small pieces of information sent to your computer or other device when you visit a website. We use cookies to store information which we can access when you visit our site in future.

We do this to:

• improve your experience of some of our online services
• improve our understanding of how people use our website
• measure the effectiveness of online advertising.

We will not use cookies to collect personal information about visitors to The Pensions Regulator website.

If you delete cookies or you set your browser not to accept cookies, you will not be able to use some of our services.

Why are cookies necessary?

When we provide services we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, your computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally.
These pieces of information are used to improve services for you through, for example:

• enabling a service to recognise your device so you don't have to give the same information several times during one task
• recognising that you may already have given a username and password so you don't need to do it for every web page requested
• measuring how many people are using services, so they can be made easier to use and there's enough capacity to ensure they are fast.

You can manage these small files yourself and learn more about them through
'Internet browser cookies - what they are and how to manage them‘

More information about Digital Analytix, including their privacy policy,
is available at http://www.nedstat.com/

Additionally, we are currently using Google analytics on selected pages of our website. Google's privacy policy is available at www.google.com/privacy.html

The @TPRgovuk Twitter account is managed by the digital marketing team, on behalf of colleagues across The Pensions Regulator.

We may use some automation (such as tools that generate tweets from RSS feeds). If you follow us, you can expect between 2-5 tweets a week covering the following:

• Alerts about new content on our website (including updates to codes and guidance)
• Information on key speaker engagements
• Attendance of events
• RSS feeds of:
  • press releases
  • blog postings on preparing for automatic enrolment

Following

Due to resources, we infrequently review our follower list. We may automatically follow back accounts that aren’t spam. Being followed back does not imply endorsement of any kind.

Availability

We will update and monitor our Twitter account during office hours, Monday to Friday. Twitter may occasionally be unavailable and The Pensions Regulator accepts no responsibility for lack of service due to Twitter downtime.

@Replies and direct messages

We welcome feedback and ideas from all our followers however we are not able to reply individually to the messages we receive via Twitter.

The digital media team reads all @replies and direct messages and ensures that any emerging themes or helpful suggestions are passed to the relevant teams within The Pensions Regulator.

We cannot engage on issues of party politics or answer questions which break the rules of our general comments policy.

The usual ways of contacting The Pensions Regulator for official correspondence and those enquiries requiring a response are detailed in the contact us section of our website.