Skip to main content

Your browser is out of date, and unable to use many of the features of this website

Please upgrade your browser.

Ignore

This website requires cookies. Your browser currently has cookies disabled.

Details of TPR's spending on ICT

FOI reference - FOI 2018-08-15(b)
Date - 15/08/2018

Request

Please could you provide me with information about your organisation’s ICT expenditure as detailed in the attached template.

Response

I can confirm that we hold the information you have requested and have provided in the template as requested below:

Category Sub-category  2016/17 Actual 2017/18 Actual 2018/19 Budget
Hardware Desktop computing £93,748 £33,768 £61,500
Hardware Portable computing £316,648 £162,614 £326,250
Hardware Printers and scanners £0 £0 £0
Hardware Servers £15,456 £0 £0
Hardware Storage hardware £60,268 £903 £0
Hardware Networking hardware £65,632 £20,473 £0
Hardware Security hardware £4,438 £44,921 £2,723
Hardware Fixed communications and collaboration devices £1,644 £70,343 £70,000
Hardware Mobile communications devices £58,719 £4,251 £87,000
Hardware Total hardware £616,555 £337,272 £547,473
Software Enterprise resource planning applications £0 £3,359 £0
Software Customer relationship management applications £13,811 £8,306 £0
Software Financial applications £42,690 £31,291 £0
Software Human Resource and payroll applications £0 £0 £0
Software Data and analytics software £96,728 £82,248 £82,536
Software Operating systems £308,854 £363,611 £608,363
Software Security software £98,385 £69,912 £81,286
Software Other software £375,610 £460,635 £698,932
Software Software total £936,078 £1,019,363 £1,471,116
Services Application services £66,885 £99,577 £110,210
Services Communications and collaboration services £49,549 £398,584 £419,987
Services Consulting services £326,120 £132,170 £214,165
Services Data centre and hosting services £435,464 £1,025,342 £865,267
Services Mobility services £26,456 £0 £0
Services Networking services £93,811 £97,087 £175,000
Services Services total £998,285 £1,752,760 £1,784,629
Managed services Managed services total £0 £0 £0
BPO BPO total £2,550,918 £3,109,395 £3,803,218
XaaS IaaS £51,910 -£1,707 £0
XaaS PaaS £0 £0 £0
XaaS SaaS £37,386 £67,249 £156,797
XaaS XaaS total £89,296 £65,542 £156,797
ICT staff Temporary ICT staff £336,948 £223,747 £3,087
ICT staff Permanent ICT staff £1,698,521 £2,431,003 £3,408,825
ICT staff ICT staff total £2,035,470 £2,654,749 £3,411,912
ICT Total ICT £4,675,684 £5,829,686 £7,371,927

Please see below for definitions of each sub-category.

Category Sub-category Definition
Hardware Desktop computing Desktop computing is defined as desktop PCs, thin clients and workstations. Includes peripherals (monitors, keyboards, mice, etc.). Excludes hardware provided through a managed service.
Hardware Portable computing Portable computing is defined as laptop PCs and tablet PCs. Excludes hardware provided through a managed service.
Hardware Printers and scanners Printers and scanners are defined as standalone printers, multi-function devices (MFDs) and scanners. Excludes standalone photocopiers. Excludes hardware provided through a managed service.
Hardware Servers Servers are defined as devices which provide functionality for other devices ('clients'). Excludes hardware provided through a managed service.
Hardware Storage hardware Storage hardware is defined as network-attached storage (NAS), storage area network (SAN), hard disk drives, flash drives and hybrid drives (hard disk and flash). Excludes hardware provided through a managed service.
Hardware Networking hardware Networking hardware is defined as routers, switches and other networking hardware. Includes both LAN (local area network) and WAN (wide area network). Excludes hardware provided through a managed service.
Hardware Security hardware Security hardware is defined as appliances for content-filtering, anti-spam, firewall, VPN, intrustion prevention, multi-factor authentication, network monitoring, access control and unified threat management. Excludes security software. Excludes hardware provided through a managed service.
Hardware Fixed communications and collaboration devices Fixed communications devices are defined as interactive screens and whiteboards, audio and video conferencing equipment, and fixed communications handsets and adaptors. Excludes hardware provided through a managed service.
Hardware Mobile communications devices Mobile communications devices are defined as mobile handsets, PDAs and smartphones. Excludes mobile voice and data services. Excludes hardware provided through a managed service.
Software Enterprise resource planning applications Enterprise resource planning applicationsa are defined as applications which support some or all of CRM, finance, human resource and payroll functions in a single application (Oracle E-Business and SAP are examples of leading vendors). Excludes applications supporting a single function within the list above. Excludes Software-as-a-Service (SaaS). Excludes software provided through a managed service.
Software Customer relationship management applications Customer relationship management applications is defined as applications for managing an organisations relationships and interactions with customers and potential customers. Excludes Enterprise Resource Planning (ERP) applications. Excludes Software-as-a-Service (SaaS). Excludes software provided through a managed service.
Software Financial applications Financial applications is defined as applications for financial asset management, purchase order and receivables management, general ledger, tax accounting, management accounting, financial reporting, invoicing and payments management, cash flow management, and financial planning and budgeting. Excludes Enterprise Resource Planning (ERP) applications. Excludes Software-as-a-Service (SaaS). Excludes software provided through a managed service.
Software Human Resource and payroll applications Human Resource and payroll applications is defined as applications for payroll, workforce and recruitment management, time and attendance management, employee benefits and incentives management, competency management, and employee performance management. Excludes Enterprise Resource Planning (ERP) applications. Excludes Software-as-a-Service (SaaS). Excludes software provided through a managed service.
Software Data and analytics software Data and analytics software is defined as artificial intelligence platforms, big data platforms, business intelligence and data discovery tools, data and content management, and enterprise IoT platforms. Excludes Software-as-a-Service (SaaS). Excludes software provided through a managed service.
Software Operating systems Operating systems is defined as operating systems for PCs (Windows, Linux, Mac OSX or similar) and for servers (Windows Server, Linux Server, Mac OSX Server, Solaris or similar). Excludes software provided through a managed service.
Software Security software Security software is defined as application security, data protection, endpoint security platforms, fraud prevention and transactional security, identity and access management, messaging security, security intelligence and management, server security, web security, software defined storage platforms and applications, storage management. Excludes software provided through a managed service.
Software Other software Other software is defined as other software not included above. Excludes Software-as-a-Service (SaaS). Excludes software provided through a managed service.
Services Application services Application development and management services is defined as application development, application performance monitoring, and systems design and integration. Excludes services provided through a managed service.
Services Communications and collaboration services Communications and collaboration services is defined as fixed voice services, fixed internet services, and audio and video conferencing services. Excludes services provided through a managed service.
Services Consulting services Consulting services is defined as IT consulting and IT training. Excludes services provided through a managed service.
Services Data centre and hosting services Data centre and hosting services is defined as colocation services, hosting services, hybrid cloud services, and private cloud services. Excludes services provided through a managed service.
Services Mobility services Mobility services is defined as mobile voice and mobile data. Excludes services provided through a managed service.
Services Networking services Networking services is defined as content delivery network services, ethernet LAN services, ethernet private line services, frame relay/ATM, IP/MPLS VPN, passive optical network, site-to-site VPN, xDSL, fixed wireless access, and ISDN. Excludes services provided through a managed service.
Managed services Managed applications Managed applications is defined as a managed service provider assuming responsibility for providing an organisation's applications for the duration of a contract. The managed service provider is contractually bound by a service-level agreement (SLA) to provide an agreed level of performance and quality to the organisation. Excludes on-demand support where a service provider charges an organisation for work done.
Managed services Managed communications Managed communications is defined as a managed service provider assuming responsibility for providing an organisation's communications (fixed and/or mobile) for the duration of a contract. The managed service provider is contractually bound by a service-level agreement (SLA) to provide an agreed level of performance and quality to the organisation. Excludes on-demand support where a service provider charges an organisation for work done.
Managed services Managed desktop services Managed desktop services is defined as a managed service provider assuming responsibility for providing an organisation's desktop computing for the duration of a contract. The managed service provider is contractually bound by a service-level agreement (SLA) to provide an agreed level of performance and quality to the organisation. Excludes on-demand support where a service provider charges an organisation for work done.
Managed services Managed print services Managed print services is defined as a managed service provider assuming responsibility for providing an organisation's printers for the duration of a contract. The managed service provider is contractually bound by a service-level agreement (SLA) to provide an agreed level of performance and quality to the organisation. Excludes on-demand support where a service provider charges an organisation for work done.
Managed services Managed infrastructure Managed infrastructure is defined as a managed service provider assuming responsibility for providing an organisation's infrastructure (servers, storage, data centres, etc.) for the duration of a contract. The managed service provider is contractually bound by a service-level agreement (SLA) to provide an agreed level of performance and quality to the organisation. Excludes on-demand support where a service provider charges an organisation for work done.
Managed services Service Integration and Management (SIAM) Service Integration and Management (SIAM) is defined as a single service provider managing and integrating multiple IT suppliers to an organisation into a single IT service to that organisation's IT users.
BPO Customer Relationship Management (CRM) BPO Customer Relationship Management (CRM) BPO is defined as the outsourcing of call centre functions.
BPO Finance and Procurement BPO Finance and Procurement BPO is defined as the outsourcing of finance (general ledger, accounts payable, accounts receivable, payments, invoices, purchase orders, cash receipting, etc.) and procurement (contract management, supplier relationship management, etc.) functions.
BPO Human Resources BPO Human Resources BPO is defined as the outsourcing of HR and payroll functions (including recruitment, talent management, performance management, pensions, etc.).
BPO Knowledge Process Outsourcing (KPO) Knowledge Process Outsourcing (KPO) is defined as the outsourcing of business intelligence (or data analytics), competititve intelligence, risk management and legal functions.
BPO Vertical-specific BPO Vertical-specific BPO is defined as the outsourcing of ICT-intensive line-of-business functions. For example: in Central Government, provision of driving theory tests; in Local Government, provision of revenue and benefits.
XaaS IaaS Infrastructure as a Service (IaaS) is defined as infrastructure hosted by third-party to enable customers to access virtualised computing resources over the internet. Excludes private cloud and hybrid cloud.
XaaS PaaS Platform as a Service (PaaS) is defined as a platform hosted by a third-party provider enabling customers to develop applications over the internet. Excludes private cloud and hybrid cloud.
XaaS SaaS Software as a Service (SaaS) is defined as software hosted by a third-party provider enabling to run applications over the internet. Excludes private cloud and hybrid cloud.
ICT staff Temporary ICT staff Temporary ICT staff is defined as staff employed by the organisation in an ICT function on a temporary basis. Excludes consultants.
ICT staff Permanent ICT staff Permanent ICT staff is defined as staff employed by the organisation in an ICT function on a permanent basis.