Request
Please could you provide me with information about your organisation’s ICT expenditure as detailed in the attached template.
Response
I can confirm that we hold the information you have requested and have provided in the template as requested below:
| Category | Sub-category | 2016/17 Actual | 2017/18 Actual | 2018/19 Budget |
|---|---|---|---|---|
| Hardware | Desktop computing | £93,748 | £33,768 | £61,500 |
| Hardware | Portable computing | £316,648 | £162,614 | £326,250 |
| Hardware | Printers and scanners | £0 | £0 | £0 |
| Hardware | Servers | £15,456 | £0 | £0 |
| Hardware | Storage hardware | £60,268 | £903 | £0 |
| Hardware | Networking hardware | £65,632 | £20,473 | £0 |
| Hardware | Security hardware | £4,438 | £44,921 | £2,723 |
| Hardware | Fixed communications and collaboration devices | £1,644 | £70,343 | £70,000 |
| Hardware | Mobile communications devices | £58,719 | £4,251 | £87,000 |
| Hardware | Total hardware | £616,555 | £337,272 | £547,473 |
| Software | Enterprise resource planning applications | £0 | £3,359 | £0 |
| Software | Customer relationship management applications | £13,811 | £8,306 | £0 |
| Software | Financial applications | £42,690 | £31,291 | £0 |
| Software | Human Resource and payroll applications | £0 | £0 | £0 |
| Software | Data and analytics software | £96,728 | £82,248 | £82,536 |
| Software | Operating systems | £308,854 | £363,611 | £608,363 |
| Software | Security software | £98,385 | £69,912 | £81,286 |
| Software | Other software | £375,610 | £460,635 | £698,932 |
| Software | Software total | £936,078 | £1,019,363 | £1,471,116 |
| Services | Application services | £66,885 | £99,577 | £110,210 |
| Services | Communications and collaboration services | £49,549 | £398,584 | £419,987 |
| Services | Consulting services | £326,120 | £132,170 | £214,165 |
| Services | Data centre and hosting services | £435,464 | £1,025,342 | £865,267 |
| Services | Mobility services | £26,456 | £0 | £0 |
| Services | Networking services | £93,811 | £97,087 | £175,000 |
| Services | Services total | £998,285 | £1,752,760 | £1,784,629 |
| Managed services | Managed services total | £0 | £0 | £0 |
| BPO | BPO total | £2,550,918 | £3,109,395 | £3,803,218 |
| XaaS | IaaS | £51,910 | -£1,707 | £0 |
| XaaS | PaaS | £0 | £0 | £0 |
| XaaS | SaaS | £37,386 | £67,249 | £156,797 |
| XaaS | XaaS total | £89,296 | £65,542 | £156,797 |
| ICT staff | Temporary ICT staff | £336,948 | £223,747 | £3,087 |
| ICT staff | Permanent ICT staff | £1,698,521 | £2,431,003 | £3,408,825 |
| ICT staff | ICT staff total | £2,035,470 | £2,654,749 | £3,411,912 |
| ICT | Total ICT | £4,675,684 | £5,829,686 | £7,371,927 |
Please see below for definitions of each sub-category.
| Category | Sub-category | Definition |
|---|---|---|
| Hardware | Desktop computing | Desktop computing is defined as desktop PCs, thin clients and workstations. Includes peripherals (monitors, keyboards, mice, etc.). Excludes hardware provided through a managed service. |
| Hardware | Portable computing | Portable computing is defined as laptop PCs and tablet PCs. Excludes hardware provided through a managed service. |
| Hardware | Printers and scanners | Printers and scanners are defined as standalone printers, multi-function devices (MFDs) and scanners. Excludes standalone photocopiers. Excludes hardware provided through a managed service. |
| Hardware | Servers | Servers are defined as devices which provide functionality for other devices ('clients'). Excludes hardware provided through a managed service. |
| Hardware | Storage hardware | Storage hardware is defined as network-attached storage (NAS), storage area network (SAN), hard disk drives, flash drives and hybrid drives (hard disk and flash). Excludes hardware provided through a managed service. |
| Hardware | Networking hardware | Networking hardware is defined as routers, switches and other networking hardware. Includes both LAN (local area network) and WAN (wide area network). Excludes hardware provided through a managed service. |
| Hardware | Security hardware | Security hardware is defined as appliances for content-filtering, anti-spam, firewall, VPN, intrustion prevention, multi-factor authentication, network monitoring, access control and unified threat management. Excludes security software. Excludes hardware provided through a managed service. |
| Hardware | Fixed communications and collaboration devices | Fixed communications devices are defined as interactive screens and whiteboards, audio and video conferencing equipment, and fixed communications handsets and adaptors. Excludes hardware provided through a managed service. |
| Hardware | Mobile communications devices | Mobile communications devices are defined as mobile handsets, PDAs and smartphones. Excludes mobile voice and data services. Excludes hardware provided through a managed service. |
| Software | Enterprise resource planning applications | Enterprise resource planning applicationsa are defined as applications which support some or all of CRM, finance, human resource and payroll functions in a single application (Oracle E-Business and SAP are examples of leading vendors). Excludes applications supporting a single function within the list above. Excludes Software-as-a-Service (SaaS). Excludes software provided through a managed service. |
| Software | Customer relationship management applications | Customer relationship management applications is defined as applications for managing an organisations relationships and interactions with customers and potential customers. Excludes Enterprise Resource Planning (ERP) applications. Excludes Software-as-a-Service (SaaS). Excludes software provided through a managed service. |
| Software | Financial applications | Financial applications is defined as applications for financial asset management, purchase order and receivables management, general ledger, tax accounting, management accounting, financial reporting, invoicing and payments management, cash flow management, and financial planning and budgeting. Excludes Enterprise Resource Planning (ERP) applications. Excludes Software-as-a-Service (SaaS). Excludes software provided through a managed service. |
| Software | Human Resource and payroll applications | Human Resource and payroll applications is defined as applications for payroll, workforce and recruitment management, time and attendance management, employee benefits and incentives management, competency management, and employee performance management. Excludes Enterprise Resource Planning (ERP) applications. Excludes Software-as-a-Service (SaaS). Excludes software provided through a managed service. |
| Software | Data and analytics software | Data and analytics software is defined as artificial intelligence platforms, big data platforms, business intelligence and data discovery tools, data and content management, and enterprise IoT platforms. Excludes Software-as-a-Service (SaaS). Excludes software provided through a managed service. |
| Software | Operating systems | Operating systems is defined as operating systems for PCs (Windows, Linux, Mac OSX or similar) and for servers (Windows Server, Linux Server, Mac OSX Server, Solaris or similar). Excludes software provided through a managed service. |
| Software | Security software | Security software is defined as application security, data protection, endpoint security platforms, fraud prevention and transactional security, identity and access management, messaging security, security intelligence and management, server security, web security, software defined storage platforms and applications, storage management. Excludes software provided through a managed service. |
| Software | Other software | Other software is defined as other software not included above. Excludes Software-as-a-Service (SaaS). Excludes software provided through a managed service. |
| Services | Application services | Application development and management services is defined as application development, application performance monitoring, and systems design and integration. Excludes services provided through a managed service. |
| Services | Communications and collaboration services | Communications and collaboration services is defined as fixed voice services, fixed internet services, and audio and video conferencing services. Excludes services provided through a managed service. |
| Services | Consulting services | Consulting services is defined as IT consulting and IT training. Excludes services provided through a managed service. |
| Services | Data centre and hosting services | Data centre and hosting services is defined as colocation services, hosting services, hybrid cloud services, and private cloud services. Excludes services provided through a managed service. |
| Services | Mobility services | Mobility services is defined as mobile voice and mobile data. Excludes services provided through a managed service. |
| Services | Networking services | Networking services is defined as content delivery network services, ethernet LAN services, ethernet private line services, frame relay/ATM, IP/MPLS VPN, passive optical network, site-to-site VPN, xDSL, fixed wireless access, and ISDN. Excludes services provided through a managed service. |
| Managed services | Managed applications | Managed applications is defined as a managed service provider assuming responsibility for providing an organisation's applications for the duration of a contract. The managed service provider is contractually bound by a service-level agreement (SLA) to provide an agreed level of performance and quality to the organisation. Excludes on-demand support where a service provider charges an organisation for work done. |
| Managed services | Managed communications | Managed communications is defined as a managed service provider assuming responsibility for providing an organisation's communications (fixed and/or mobile) for the duration of a contract. The managed service provider is contractually bound by a service-level agreement (SLA) to provide an agreed level of performance and quality to the organisation. Excludes on-demand support where a service provider charges an organisation for work done. |
| Managed services | Managed desktop services | Managed desktop services is defined as a managed service provider assuming responsibility for providing an organisation's desktop computing for the duration of a contract. The managed service provider is contractually bound by a service-level agreement (SLA) to provide an agreed level of performance and quality to the organisation. Excludes on-demand support where a service provider charges an organisation for work done. |
| Managed services | Managed print services | Managed print services is defined as a managed service provider assuming responsibility for providing an organisation's printers for the duration of a contract. The managed service provider is contractually bound by a service-level agreement (SLA) to provide an agreed level of performance and quality to the organisation. Excludes on-demand support where a service provider charges an organisation for work done. |
| Managed services | Managed infrastructure | Managed infrastructure is defined as a managed service provider assuming responsibility for providing an organisation's infrastructure (servers, storage, data centres, etc.) for the duration of a contract. The managed service provider is contractually bound by a service-level agreement (SLA) to provide an agreed level of performance and quality to the organisation. Excludes on-demand support where a service provider charges an organisation for work done. |
| Managed services | Service Integration and Management (SIAM) | Service Integration and Management (SIAM) is defined as a single service provider managing and integrating multiple IT suppliers to an organisation into a single IT service to that organisation's IT users. |
| BPO | Customer Relationship Management (CRM) BPO | Customer Relationship Management (CRM) BPO is defined as the outsourcing of call centre functions. |
| BPO | Finance and Procurement BPO | Finance and Procurement BPO is defined as the outsourcing of finance (general ledger, accounts payable, accounts receivable, payments, invoices, purchase orders, cash receipting, etc.) and procurement (contract management, supplier relationship management, etc.) functions. |
| BPO | Human Resources BPO | Human Resources BPO is defined as the outsourcing of HR and payroll functions (including recruitment, talent management, performance management, pensions, etc.). |
| BPO | Knowledge Process Outsourcing (KPO) | Knowledge Process Outsourcing (KPO) is defined as the outsourcing of business intelligence (or data analytics), competititve intelligence, risk management and legal functions. |
| BPO | Vertical-specific BPO | Vertical-specific BPO is defined as the outsourcing of ICT-intensive line-of-business functions. For example: in Central Government, provision of driving theory tests; in Local Government, provision of revenue and benefits. |
| XaaS | IaaS | Infrastructure as a Service (IaaS) is defined as infrastructure hosted by third-party to enable customers to access virtualised computing resources over the internet. Excludes private cloud and hybrid cloud. |
| XaaS | PaaS | Platform as a Service (PaaS) is defined as a platform hosted by a third-party provider enabling customers to develop applications over the internet. Excludes private cloud and hybrid cloud. |
| XaaS | SaaS | Software as a Service (SaaS) is defined as software hosted by a third-party provider enabling to run applications over the internet. Excludes private cloud and hybrid cloud. |
| ICT staff | Temporary ICT staff | Temporary ICT staff is defined as staff employed by the organisation in an ICT function on a temporary basis. Excludes consultants. |
| ICT staff | Permanent ICT staff | Permanent ICT staff is defined as staff employed by the organisation in an ICT function on a permanent basis. |