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AI and digital transformation

FOI reference - FOI-5467
Date - 23 December 2020

Request

I would like to find out more about your organisations adoption of AI and Digital Transformation.

Please see below a list of questions that hopefully you can help me with under the FOI ACT.

Response

I can confirm that we hold the information you have requested and have responded to the individual questions below.

  1. Do you currently have any AI enabled chatbots engaging with Citizens directly? 
    No

    If not, do you intend to introduce this in the next 12 months? 
    No

    If you are looking to introduce AI enabled chatbots in the next 12 months, then please advise us on who is best to contact regarding this. (Name, Job Title and Email address)
    Not applicable

  2. Do you currently have a live webchat to engage with Citizens live on your website? 
    No 

    If not, do you intend to introduce this in the next 12 months? 
    No

    If you are looking to introduce live Webchat in the next 12 months, then please advise us on who is best to contact regarding this. (Name, Job Title and Email address) 
    Not applicable

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