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Details of IT and communication systems providers

FOI reference - FOI-4162
Date - 3 October 2019

Request

Q1. Who is the manufacturer of the following solutions installed within your organisation please? (for example Avaya, Cisco, Mitel etc)?

a. Telephony

b. Unified Communications (Presence, Messaging, Video, Screen Sharing, Web collaboration)

c. Contact centre

Q2. Which company supports the solution(s) for the organisation?

Q3. What is the duration of the contract? (start date and end date)

Q4. What is the typical budget spend on telephony, unified comms and contact centre?

Q5. Who in the organisation is responsible for telephony, unified communications and contact centre?

Response

I can confirm that we hold the information you have requested. 

Information we are able to supply

 

Q1. Who is the manufacturer of the following solutions installed within your organisation please? (for example Avaya, Cisco, Mitel etc)?

a. Telephony

b. Unified Communications (Presence, Messaging, Video, Screen Sharing, Web collaboration)

c. Contact centre

All 3 platforms are provided a Verizon Cloud Telephony platform, which uses Cisco as its underpinning technology, which TPR do not have access to as this is a cloud service.

 

Q2. Which company supports the solution(s) for the organisation?

Verizon.

 

Q3. What is the duration of the contract? (start date and end date)

August 2016 – August 2020.

 

Q4. What is the typical budget spend on telephony, unified comms and contact centre?

Approximately £20,000 per month including VAT and £240,000 per annum including VAT.

 

Q5. Who in the organisation is responsible for telephony, unified communications and contact centre?

Jack Gravil, IT Production Services Manager.