Date - 7 January 2022
Request
Information concerning the types of software and applications that may be in use in your organisation. In addition, please provide your organisation’s:
- Contract register
- Overall non-staff spend and
- Software spend
- Number of staff / employees (FTEs)
Response
Information we are able to supply
I can confirm that we hold information falling within scope of your request and have provided the software and application information in the table below:| Type of application | Supplier name | Software name and version/release | Contract expiry date | Contract extensions available | Contract value | Annual fees | Hosting (customer (on premise or cloud) or supplier |
|---|---|---|---|---|---|---|---|
| Finance (Ledgers) | M2M Technology | Sage | 6 June 2022 | Supplier | |||
| Financial budgeting and forecasting | M2M Technology | Sage | 6 June 2022 | Supplier | |||
| Financial document management | M2M Technology | Sage | 6 June 2022 | Supplier | |||
| Supplier invoice processing | Basware | Basware Implementation and P2P Service/Subscription | 31 December 2023 | Supplier | |||
| Secure cheque printing | N/A no secure cheque printing on site | N/A | N/A | N/A | |||
| Income management (cash receipting) | Basware | Basware Implementation and P2P Service/Subscription | 31 December 2023 | Supplier | |||
| Procurement (POs and reqs) | Basware | Basware Implementation and P2P Service/Subscription | 31 December 2023 | Supplier | |||
| Sourcing, tenders, contracts | Jaggaer | JaggaerOne licences | 14 August 2023 | Supplier | |||
| Catalogues/marketplace | N/A | N/A | NA | ||||
| Employee expenses | My HR | My HR and Payroll | 27 June 2023 | Supplier | |||
| Payroll/payroll service | My HR | My HR | 27 June 2023 | Supplier | |||
| HR | My HR | My HR and Payroll | 27 June 2023 | Supplier | |||
| Performance management (HR/appraisals) | N/A | N/A | N/A | ||||
| Reporting/analytics /business intelligence/data warehouse/data pool | N/A | N/A | N/A | ||||
| CRM (client relationship management) | Bytes | MS D365 | 30 June 2023 | Cloud | |||
| BACS payments | Bottomline Technologies | BACS Payment Cloud Solution | 15 May 2022 | Supplier | |||
| Field services (works order management) | N/A | N/A | N/A | ||||
| Access control systems | N/A | N/A | N/A | ||||
| Artificial intelligence/machine learning/robotics | N/A | N/A | N/A | ||||
| Legal and legal forms | NA | NA | N/A | ||||
| Social care (adults and children) | N/A | N/A | N/A | ||||
| Schools information management system | N/A | N/A | N/A | ||||
| Ticketing solution (if any) | N/A | N/A | N/A | ||||
| IT outsource provider (if any) | N/A | N/A | N/A |
Any SaaS solution will be on the latest release because one is forced to comply with regular upgrades the hosting supplier organises for all of their customers.
For applications that reside on servers in our Azure these maintained to versions that are fully supported by the application provider and that pass TPR’s Infosec standards that scan the applications for vulnerabilities on a permanent basis. Replacement/upgrading of the TPR applications requiring a higher version are placed on a development roadmap and delivery dates scheduled.
- Our contract register can be found on our website.
- The total non-staff spend forecast for 21/22 for the whole of TPR is £39m.
- Our software spend based on the October forecast is:
| IT contract spend for 21/22 (£k) | FC |
|---|---|
| Software | 4,589 |
| Other | 3,163 |
| Grand total | 7,752 |
It excludes depreciation but includes capital spend.
| Team | Average 21/22 FTE |
|---|---|
| IT service delivery | 25 |
| IT solutions delivery | 42 |
| Total | 67 |
- Currently TPR’s average FTE for 21/22 is 829 payroll staff + 34 temporary staff.
Information we are not able to supply
I can confirm that we hold the information you have requested in relation to contract values. However, we consider this information is exempt from disclosure under section 43(2) of the FOIA as disclosure would be likely to prejudice the commercial interests of persons tendering for contracts and engaging with TPR on procurement matters, (and TPR’s own commercial interests).
This exemption is subject to the public interest test.
Public interest test
We understand that there is a public interest in ensuring that there is openness and transparency in the spending of public money. Transparency is likely to increase confidence in the procurement procedures and purchasing decisions made by TPR. It will also enable the public to understand whether TPR is getting value for money from its purchasing decisions.
Having said that, we consider that it would be likely to be prejudicial to the commercial interests of our suppliers and other organisations who apply for contracts if this information is disclosed. It would be likely to prejudice TPR’s own commercial interests as it would likely make it more difficult to ascertain the true value of the goods/services to be procured if they are simply being matched against what is known about what others have bid. This would run counter to TPR’s aim and obligation to ensure value for money and would be likely to prejudice our commercial interests as we could end up paying over the odds on services and contracts we enter into. This would not be in the public interest. We therefore consider there is an overriding public interest in ensuring TPR is able to effectively procure value for money basis goods and services in the commercial sphere, particularly as a public sector entity.
Taking this into account, and on balance, the public interest in maintaining the exemption under section 43(2) and enabling TPR to continue to obtain value for money in its procurement exercises outweighs that in disclosing the information.
You have the right to request an internal review of our decision to apply this exemption; details of how to do this are provided in the letter that accompanies this refusal notice.