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TPR IT service management products

FOI reference - FOI-4282
Date - 19 December 2019

Request

  • What software product(s) are you using to manage your IT Service Management (e.g. ServiceNow, Cherwell, Hornbill etc.)?
  • Who is your current vendor?
  • When does the contract with your current service desk provider end?
  • How much does your current ITSM service desk tool cost annually?
  • When will you be looking to review your current service desk tool?
  • What software product(s) are you using to manage your desktops ITAM e.g SCCM, Manage engine etc.)?
  • Who is your current vendor?
  • When does the contract with your current desktop provider end?
  • How much does your current ITAM desktop tool cost annually?
  • When will you be looking to review your current desktop tool?
  • Who is your primary IT company contact?

Response

I can confirm that we hold information falling within scope of your request.

Information we are able to supply

  • What software product(s) are you using to manage your IT Service Management (e.g. ServiceNow, Cherwell, Hornbill etc.)?

Service Now

  • Who is your current vendor?

Soft Cat

  • When does the contract with your current service desk provider end?

July 2020

  • How much does your current ITSM service desk tool cost annually?

ServiceNow Service Management Suite v2 £43,092.00 per annum excluding vat. We are planning to re-tender next year, but the estimated budget is £47,401.20 excluding vat.

  • When will you be looking to review your current service desk tool?

The review process will commence around January/February 2020

  • What software product(s) are you using to manage your desktops ITAM e.g SCCM, Manage engine etc.)?

SCCM

  • Who is your current vendor?

Bytes Software Services Ltd.

  • When does the contract with your current desktop provider end?

31 July 2020

  • How much does your current ITAM desktop tool cost annually?

It forms part of the Microsoft Enterprise Subscription Agreement and we do not have a separate cost for this tool

  • When will you be looking to review your current desktop tool?

The review process will commence in the new year

  • Who is your primary IT company contact?

Richard Dance