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Business Analyst and Service Design Specialist

Reporting to: Business Lead - Business Analysis and Service Design
Team: Corporate Services
Contract type: Fixed term for 23 months
Salary: £39,390 to £52,289 per annum dependent on skills and experience with access to performance related pay, bonus and civil service pension scheme
Location: Brighton
Closing date: Monday 21 December 2020

Job ref: 57689-1916

TPR grade: 8

About us

The Pensions Regulator (TPR) is responsible for protecting workplace pensions in the UK, working with employers and those running pensions to help people save safely for their retirement. We have an excellent office location in the heart of Brighton and have a diverse, lively and professional workforce.

We are committed to making TPR a great place to work and doing all we can to support our people to reach their full potential. Join our expanding team for the chance to be a part of the biggest change to pensions in a generation.


We’re looking for a Business Analyst to provide analytical support to the discovery phase of a large programme of work and ensure that business and technical requirements are captured, analysed, translated and applied to the project.

The Business Analyst will be instrumental in guiding senior leaders and stakeholders in accepting this change initiative.


  • Have experience of providing business analysis support to large business transformation initiatives.
  • Apply recognised frameworks and standards and design an approach for analysis considering industry standards, alignment across projects and programmes within the organisation.
  • Scope, prioritise and plan business analysis activities across the project identifying and defining outputs, dependencies, resource estimates, stakeholders, risks and timescales.
  • Undertake analysis to inform strategic and operational decision making considering multiple perspectives (People, Processes, Technology), processes, systems, services and stakeholders; and the interaction between these acknowledging and resolving conflict, identifying risk and mitigation.
  • Prepare and facilitate highly effective business engagement with all stakeholders to define and communicate business process change, rationale, drivers and efficiencies of a proposed change. Enabling constructive stakeholder management through strong relationship building and managing expectations.

Essential and desirable criteria

  • To undertake Business Engagement across the organisation to analyse the impacts of requirements to the organisational strategy, communicate outcomes (issues and risks) to key decision makers and end users. Identification, analysis and management of external and internal Stakeholders to ensure that proposed and agreed solutions meet their business needs, and build honest and effective relationships to manage conflict and influence decisions to align with TPRs strategic objectives.
  • Strong background in the practical application of industry recognised (BABOK/BCS) Business Analysis techniques acquired across a range of industry sectors and the implementation of high value business change initiatives (£3m+). Experience in writing functional specifications, with the skill to explain how a proposed solution would meet a given business requirement and effectively communicate this at a Business level.
  • Fluent in project delivery frameworks Waterfall and Agile (Scrum), business process modelling techniques (BPMN2), analysis of business systems, analysis and mapping techniques, and broad practical experience in applying these methodologies in a regulated and structured environment.
  • Strong planning skills with a proactive view of dependencies; ability to self-manage commitments and deadlines, experience in organising and facilitating workshops with business and technology stakeholders and co-ordinating cross departments changes and bringing various stakeholders together to clarify requirements and assess the feasibility of the proposed solutions.
  • Ability to challenge stakeholders and suppliers, understanding recommended solutions to ensure they meet the business requirements. Ability to review & understand technical documents from internal and third-party suppliers.

Person specification

  • Proactive and flexible.
  • Ability to prioritise and use initiative.
  • Problem solving and analytical skills.
  • Communication skills at all levels.
  • Attention to detail and accuracy.

Salary and benefits

As well as a starting salary from £39,390 to £52,289 per annum we offer:

  • Civil Service Pension arrangements, which are recognised as some of the best in the pensions world
  • discretionary bonus arrangements
  • access to performance related pay progression
  • 25 days annual leave provision
  • flexible working arrangements
  • development opportunities
  • enhanced parental leave arrangements
  • a free employee assistance programme
  • an excellent office location in Brighton

How to apply

We provide an exciting, supportive and flexible working environment, and are committed to helping our people meet their full potential.

TPR is an inclusive employer and offers equal opportunities to all regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex and sexual orientation. TPR welcomes applications from the BME and LGBT communities who are currently under represented at TPR.

Candidates who declare that they have a disability and who meet the essential criteria for the job will be offered an interview.

Applications will be considered on a part time and job share basis.

Please send your CV to along with a covering letter, quoting ref 57689-1916 with details of how your experience and skills meet our essential criteria and details of your notice period.

Please be aware we are currently holding interviews through Skype due to COVID-19.

If you have any enquiries with regards to this role or if you have a disability and wish to request a reasonable adjustment at any stage of the recruitment process, please email