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Case Manager (Automatic Enrolment Compliance & Enforcement)

Reporting to: Principal – Case Team Leader
Team: Automatic Enrolment
Contract type: Permanent
Salary: From £39,390 per annum
Location: Brighton
Closing date: Monday 5 October 2020

Job ref: 61984

TPR grade: 8

About us

The Pensions Regulator (TPR) is responsible for protecting workplace pensions in the UK, working with employers and those running pensions to help people save safely for their retirement. We have an excellent office location in the heart of Brighton and have a diverse, lively and professional workforce.

We are committed to making TPR a great place to work and doing all we can to support our people to reach their full potential. Join our expanding team for the chance to be a part of the biggest change to pensions in a generation.


We’re looking for a specialist who will positively reinforce a pro-compliance culture with automatic enrolment, including maintaining contributions, through comprehensive and timely case management.

Working independently and as part of a team, you will be responsible for undertaking and delivering effective investigations and regulatory outcomes across a range of enforcement options. These include education, relationship management, civil, criminal and regulatory pathways.

This will involve maintaining regular contact with regulated entities and third parties through supervision and relationship management within the full AE sphere.

You will be expected to demonstrate improvements in regulatory behaviour and reduction in identified risks, working collaboratively with other departments as required.

As part of the role you will be expected to visit employers and other stakeholders across the country which includes overnight stays.


You will:

  • provide professional, effective end to end case management on complex cases
  • use, with justification, extensive statutory powers including leading complex investigations, conducting external inspections, delivering criminal prosecutions, as well as managing routine regulatory or investigative matters, levying significant civil penalties etc.
  • personally and autonomously deliver positive investigation outcomes in line with policy and procedure, and the formal schedule of delegations, adhering to the decision making framework so as to meet all KPIs and assessed quality standards
  • operate independently and competently across three differing legislative jurisdictions (England & Wales, Scotland, and Northern Ireland)
  • interact individually with the regulated industry, members of schemes, other regulators/law enforcement organisations or other parties to secure information in the correct manner, and personally analyse and present findings
  • personally represent TPR in civil and criminal courts and tribunals as ‘the officer in the case’
  • personally collate and safely handle evidence (including where obtained from third parties), meeting statutory criminal procedure requirements
  • have excellent systems and processes understanding with extensive experience working across a number of information technology platforms with abilities to cross reference across data

Essential and desirable criteria


  • a nationally recognised qualification or, accreditation as an investigator. Proven experience of successfully working in an investigatory (criminal or regulatory) environment with case management expertise
  • a degree or equivalent qualification and/or extensive experience in law enforcement or an investigative or regulatory environment
  • specialist ability in investigative techniques and conduct of investigations through to courts gained through formal training and practical experience including investigative interviewing, evidence gathering, disclosure, presenting evidence and application for/use of statutory powers (pre-planned and dynamic) in multiple court jurisdictions
  • authoritative grasp of risk awareness and impact in the context of the management and prioritising of complex and volume casework and practical application of legislative frameworks to the regulated sector
  • excellent written, verbal and non-verbal communication skills with an ability to tailor approach bespoke to the audience and circumstances, on a case by case basis, whilst delivering a clear, consistent and authoritative message – particularly to unwilling, adverse and/or hostile individuals
  • a full UK driving licence and willingness to drive and travel to conduct statutory inspections as required by the role across England, Wales, Scotland and Northern Ireland. This will include some overnight stays


  • broad knowledge and understanding of automatic enrolment and Pensions Act 2008, and relevant parts of Pensions Acts 1995 and 2004 and associated secondary legislation including an understanding of founding legislative intent
  • strong understanding of the full UK employment sector, including related structural, contractual, financial, business and accounting information, coupled with awareness of wider financial/commercial considerations in this sector
  • working knowledge of the operation of pension schemes, particularly master trusts, and close understanding of systems and processes for the payment and receipt of contributions, and reporting requirements

Person specification

  • ability to prioritise and use initiative
  • problem solving and analytical skills
  • communication skills at all levels
  • attention to detail and accuracy
  • personable and a team player

Salary and benefits

As well as a starting salary of £39,390, we offer:

  • Civil Service Pension arrangements, which are recognised as some of the best in the pensions world
  • discretionary bonus arrangements
  • access to performance related pay progression
  • 25 days annual leave provision
  • flexible working arrangements
  • development opportunities
  • enhanced parental leave arrangements
  • a free employee assistance programme
  • an excellent office location in Brighton

How to apply

We provide an exciting, supportive and flexible working environment, and are committed to helping our people meet their full potential.

The Pensions Regulator is an inclusive employer and offers equal opportunities to all regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex and sexual orientation. TPR welcomes applications from the BME and LGBT communities who are currently under represented at TPR.

Candidates who declare that they have a disability and who meet the essential criteria for the job will be offered an interview.

Applications will be considered on a part time and job share basis.

Please send your CV to along with a covering letter, quoting ref 61984 with details of how your experience and skills meet our essential criteria and details of your notice period.

Please be aware we are currently holding interviews through Skype due to COVID-19.

If you have any enquiries with regards to this role or if you have a disability and wish to request a reasonable adjustment at any stage of the recruitment process, please email