Case Officer - Automatic Enrolment (Compliance and Enforcement) | The Pensions Regulator Skip to main content

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Case Officer - Automatic Enrolment (Compliance and Enforcement)

Reporting to: AE Compliance and Enforcement Team Principal
Team: Automatic Enrolment (AE)
Contract type: Permanent
Salary: From £26,218 per annum
Location: Brighton
Closing date: Sunday 24 November 2019

Job ref: 1687

TPR grade: 11 - Officer

About us

The Pensions Regulator (TPR) is responsible for protecting workplace pensions in the UK, working with employers and those running pensions to help people save safely for their retirement. We have an excellent office location in the heart of Brighton and have a diverse, lively and professional growing workforce.

We are committed to making TPR a great place to work and doing all we can to support our people to reach their full potential. Join our expanding team for the chance to be a part of the biggest change to pensions in a generation.


We’re looking for a case officer to provide effective end to end management of a portfolio of selected cases in line with agreed policies and procedures. This will include setting case strategies, carrying out investigation, information gathering work with a wide range of stakeholders (including employers, schemes, workers / members), resolving cases through education and engagement, using TPR’s enforcement powers or escalating where appropriate, and making recommendations for case closure / disposal.


  • Provide effective end-to-end case management to maximise compliance with automatic enrolment and protect members benefits in line with agreed policies and procedures.
  • Ensure effective communication with internal and external stakeholders.
  • Review and challenge documentation provided by stakeholders including payroll related products, reports, company structures, financial information.
  • Be responsible for the timely and accurate inputting of information and evidence into the case management system.
  • Make independent decisions on the use of TPR’s statutory powers within the framework of case management and proportionate, accountable, consistent, transparent and targeted (PACTT) principles.
  • Identify risk in line with current policies, procedures and statutory guidelines, with prompt escalation of case-related risks.
  • Prioritise workload based on a risk-based approach.
  • Contribute to continuous improvement of processes and knowledge management.
  • On occasion attend off site inspections and meetings with employers and stakeholders.

Essential and desirable criteria


  • Demonstrable experience within either an investigative or regulatory environment.
  • Demonstrable experience of end to end investigative case management.
  • Experience of working in line with robust governance and risk assessment processes and ensuring security of sensitive material.
  • Experience of dealing with internal and external customers / stakeholders at all levels.
  • Customer-focused approach with the ability to communicate effectively with all levels.
  • Understanding of General Data Protection Regulation (GDPR) principles.
  • Experience of dealing with third party sources of information.
  • Sufficient knowledge and technical ability to effectively use a number of IT-related systems (case management system, supporting reporting databases, customer relationship management and others).


  • A formal qualification in investigative practice or equivalent.

Person specification

  • Proactive and flexible.
  • Time management and calm under pressure.
  • Attention to detail and accuracy, in writing and verbally.
  • Personable and a team player.
  • Excellent customer service.

Salary and benefits

As well as a starting salary of £26, 218 we offer:

  • Civil Service Pension arrangements, which are recognised as some of the best in the pensions world
  • discretionary bonus arrangements
  • access to performance related pay progression
  • 25 days annual leave provision
  • flexible working arrangements
  • development opportunities
  • enhanced parental leave arrangements
  • a free employee assistance programme
  • an excellent office location in Brighton

How to apply

We provide an exciting, supportive and flexible working environment, and are committed to helping our people meet their full potential.

TPR is an inclusive employer and offers equal opportunities to all regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex and sexual orientation. TPR welcomes applications from the black, Asian, and minority ethnic (BME) and lesbian, gay, bisexual, and transgender (LGBT) communities who are currently under represented at TPR.

Candidates who declare that they have a disability and who meet the essential criteria for the job will be offered an interview.

Applications will be considered on a part time and job share basis.

Please send your CV and a covering letter, with details of how your experience and skills meet our essential criteria to

If you have any enquiries with regards to this role or if you have a disability and wish to request a reasonable adjustment at any stage of the recruitment process, please email