Job ref: 176636
TPR grade: 14 - Assistant
About us
More than half the UK working population rely on The Pensions Regulator (TPR) to regulate their retirement savings. With a career at TPR, you’ll be joining an organisation that will impact on millions of lives for decades to come.
Everyone at TPR plays an important role in helping to keep more than £2trn of savings safe. We’re committed to bringing people into TPR who are ready to make a difference and put UK savers at the heart of what we do.
It is important to us that TPR remains a great place to work. We do all we can to help our people reach their full potential with learning, secondment, and development opportunities. We put our 900+ employees first, supporting flexible working and offer a diverse, lively, and inclusive environment. This includes our Disability Network, Family Network, LGBT+ Network (Proud), Minority Ethnic (ME) Network and Women’s Network, which offer spaces to connect.
Our new corporate strategy outlines a bold and challenging vision of how pensions regulation should evolve to keep pace with a change in the scale and nature of the industry. We are at the start of that journey. Join us to find out what part you can play.
We operate a hybrid working model, with regular attendance in our Brighton office to connect with colleagues across the business.
Role
The purpose of the Data Services Advisor role is to ensure the integrity of the data being used by the regulator to drive and support the operation of Automatic Enrolment (AE). You will work within a team which focuses on ensuring that the quality of AE data is maintained. It is essential that the case teams have accurate and timely employer data available for them to carry out enforcement action and that other areas of the business have sophisticated data enquiries handled.
Within our team, we handle data and questions from customers such as MPs, Schools, vulnerable customers, local authorities and government organisations and identify areas of improvement in matching and data enhancement processes which leads to greater efficiencies in the operation. We are also responsible for maintaining and improving data management processes within data services.
Responsibilities
You will:
- proactively support the AE data services team and AE case teams to ensure timely and accurate identification and investigation into employers that are subject to enforcement. Achieving this by examining internal and external reference data including HMRC, Companies House, Charities Commission, maintaining contribution reports and Insolvency records to ensure TPR holds accurate details for cases and communications purposes and reduces TPR expenditure and burden on non-employers.
- act as the ‘gateway’ to ensure enquiries to the Data Management team are resolved correctly routed or escalated within TPR or to external stakeholders
- handle data and enquiries from high profile customers such as MPs, Schools, vulnerable customers, local authorities and government organisations
- carry out data control checks in accordance with the Business Assurance Framework (including compliance with data retention requirements, HMRC MOU and quality assurance) in order to provide quarterly assurance to AE Director and SIRO
- identify and resolve AE data quality issues (including identifying duplicate or linked Newborn employers to ensure TPR can communicate with them as soon as possible to ensure they are compliant and avoid expenditure on unnecessary reviews)
Essential and desirable criteria
Essential
- Working knowledge of data matching, data quality and data entry.
- Proven excellent organisation skills.
- Experience of working in a dynamic fast paced environment.
- An understanding of the value of data to an organisation.
- Working as part of a team.
Desirable
- Experience in a business support/administrative role.
- Knowledge of pensions and automatic enrolment.
- Customer-focused approach with the ability to communicate effectively with external customers and stakeholders and high-profile employers.
Person specification
- Proactive and flexible.
- Ability to prioritise and use initiative.
- Problem solving and analytical skills.
- Attention to detail and accuracy.
- Personable and a team player.
Salary and benefits
As well as a starting salary of £21,191 per annum, we offer:
- Civil Service Pension arrangements, which are recognised as some of the best in the pensions world
- discretionary bonus arrangements
- access to performance related pay progression
- 25 days annual leave provision
- flexible working arrangements
- development opportunities
- enhanced parental leave arrangements
- a free employee assistance programme
- an excellent office location in Brighton
How to apply
To apply please email recruitmentteam@tpr.gov.uk quoting role reference number 176636 along with:
- a covering letter with details of how your skills and experience meet the role requirements
- a copy of your CV
- details of your notice period
Current employees in their first 12 months of employment who want to apply for this vacancy should first contact their line manager to discuss their application.
We are an inclusive employer and offer equal opportunities regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex and sexual orientation.
As a Disability Confident employer, we’re committed to the recruitment, employment, retention and development of people with disabilities and to improving their employment opportunities. Candidates who declare that they have a disability and who meet the essential criteria for the job will be offered an interview.
Applications will be considered on a part time and job share basis.
In accordance with Home Office guidance, the successful candidate will be required to provide their right to work in the UK before they start employment. Unfortunately, TPR is not able to offer sponsorship at the time. TPR is a UK-based organisation with a working location in Brighton, candidates must live in the UK to be employed by us.
The Pensions Regulator is an arm’s length government body and part of the public service.
Any offer of employment will be subject to the receipt of satisfactory background screening checks and criminal record checks (BPSS).
If you have any queries about this role, or if you have a disability and wish to request a reasonable adjustment at any stage of the recruitment process, please email recruitmentteam@tpr.gov.uk.