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Head of - Chief of Staff

Reporting to: Chief Executive Officer
Team: CEO Office
Contract type: Permanent
Salary: From £74,786 per annum
Location: Brighton
Closing date: Wednesday 5 August 2020

Job ref: 1939

TPR grade: 4

About us

The Pensions Regulator (TPR) is responsible for protecting workplace pensions in the UK, working with employers and those running pensions to help people save safely for their retirement. We have an excellent office location in the heart of Brighton and have a diverse, lively and professional growing workforce.

We are committed to making TPR a great place to work and doing all we can to support our people to reach their full potential. Join our expanding team for the chance to be a part of the biggest change to pensions in a generation.


This is a challenging and exciting role, working at the heart of the organisation as the Chief of Staff to the CEO. You will provide critical support to the CEO, advising on a wide range of issues, handling situations on their behalf, demonstrating exemplary judgement and diplomacy, facilitating business between the organisation and a range of stakeholders.


  • Operate as a trusted adviser and providing key input to the CEO.
  • Provide vital capacity in support of the CEO in strategic planning and performance monitoring to ensure organisational effectiveness and successful outcomes.
  • Act as an ambassador for the CEO, managing stakeholder relationships at all levels both internally and externally.
  • Demonstrate strong management and leadership ability by supporting and facilitating effective working across the Executive and senior management teams in line with TPR values.
  • Take overall responsibility for the smooth running and operation of the CEO office, including line management, the Executive Assistant and Personal Assistant.
  • Work closely with specialists in the Communications team to advise upon, manage and prepare the CEO’s internal and external communications, including the CEO’s profile.

Essential and desirable criteria


  • Evidence drafting skills with the ability to rapidly synthesise and issue into a succeeding letter, briefing or equivalent.
  • Excellent prioritisation skills and the ability to organise a workload effectively while managing multiple, competing areas of pressure.
  • Strong communication skills, expert diplomacy and discretion combined with the ability to manage relationships with senior stakeholders.
  • A proven ability to quickly understand complex issues with attention to detail and exercise judgement to resolve issues quickly and delegate matters where appropriate.
  • High degree of finance literacy, a commitment to value for money.
  • Ability to provide constructive challenge to senior leaders, and act as a troubleshooter to resolve organisational issues and bring a sense of clarity and direction to complex situations.
  • Flexibility and willingness to perform varying duties depending on the shifting needs of the organisation, its staff and stakeholders as designated by the CEO.
  • Corporate communications and PR experience at senior level.
  • Strong diplomacy skills with excellent political awareness.
  • Ability to express opinions and offer advice based on knowledge and evidence available.
  • Regulatory and/or pensions knowledge.


  • Government/parliamentary experience.

Person specification

  • Proactive and flexible.
  • Can do approach.
  • Ability to prioritise and use initiative.
  • Negotiating skills.
  • Calm under pressure.
  • Problem solving and analytical skills.
  • Communication skills at all levels.
  • Attention to detail and accuracy.
  • Personable and a team player.
  • Excellent customer service.
  • Leadership skills.

Salary and benefits

As well as a starting salary of £74,786, we offer:

  • Civil Service Pension arrangements, which are recognised as some of the best in the pensions world
  • discretionary bonus arrangements
  • access to performance related pay progression
  • 25 days annual leave provision
  • flexible working arrangements
  • development opportunities
  • enhanced parental leave arrangements
  • a free employee assistance programme
  • an excellent office location in Brighton

How to apply

We provide an exciting, supportive and flexible working environment, and are committed to helping our people meet their full potential.

The Pensions Regulator is an inclusive employer and offers equal opportunities to all regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex and sexual orientation. TPR welcomes applications from the BME and LGBT communities who are currently under represented at TPR.

Candidates who declare that they have a disability and who meet the essential criteria for the job will be offered an interview.

Applications will be considered on a part time and job share basis.

Please send your CV and a covering letter, with details of how your experience and skills meet our essential criteria to

If you have any enquiries with regards to this role or if you have a disability and wish to request a reasonable adjustment at any stage of the recruitment process, please email