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Head of Operations RPAA Directorate

Reporting to: Executive Director of RPAA
Team: Regulatory Policy Analysis and Advice (RPAA)
Contract type: Permanent
Salary: From £74,786 per annum
Location: Brighton
Closing date: Thursday 2 April 2020

Job ref: 1830

TPR grade: 5

About us

The Pensions Regulator (TPR) is responsible for protecting workplace pensions in the UK, working with employers and those running pensions to help people save safely for their retirement. We have an excellent office location in the heart of Brighton and have a diverse, lively and professional growing workforce.

We are committed to making TPR a great place to work and doing all we can to support our people to reach their full potential. Join our expanding team for the chance to be a part of the biggest change to pensions in a generation.


The RPAA Head of Operations role is fundamental to supporting the Executive Director of RPAA with a focus on the internal management of the directorate.

This role requires an exceptional and authentic strategic leader with energy, resilience, enthusiasm and a coherent track record of creating dynamic working environments in which large, blended teams are motivated, equipped and proud to deliver significant business improvement. The role also requires a person with an appreciation of how change can provide an opportunity for efficiency and innovation.


  • Act as the decision maker and deputise on behalf of the Executive Director when appropriate for a directorate of around 130 people, supporting a culture which is committed to delivery of high quality policy and professional advice.
  • Be fully engaged with and supportive of the Executive Director in setting the strategic direction of the RPAA Directorate and leading collaboratively with the Executive Director and other members of the RPAA Management Committee.
  • Build cohesive relationships with members of ExCo (Executive Committee) and other senior leadership team (SLT) members to ensure effecting working practices within the RPAA Directorate and with other directorates.
  • Lead by example to help transform the culture of the organisation, fostering a high trust and empowered environment for all team members.
  • Support the leadership, performance and delivery of the directorate’s operational plan, operating in an agile environment.
  • Help set and monitor clear budget expectations across the directorate and work with leaders to ensure effective deployment of and value gained from public funding.
  • Facilitate recruitment of RPAA staff and ensure appropriate induction, training and development, and also succession planning to protect existing functions and deliver new transformative functions.


  • Excellent research and analytical ability to assimilate, distil and summarise complex information and make clear judgments on key issues and advocacy tactics.
  • In-depth understanding of the full lifecycle of the regulatory policy development process with experience of regulatory analysis and policy formulation.
  • Up-to-date awareness of regulatory policy and analysis.
  • Successful track record of building excellent stakeholder relationships.
  • Proven experience of developing and delivering capability at an organisational and team level.
  • Strong policy and professional services acumen and a genuine motivation to deliver value for money.

Person specification

  • Be proactive and flexible.
  • Have the ability to prioritise and use initiative.
  • Be calm under pressure.
  • Have excellent communication skills at all levels.
  • Have proven leadership skills.

Salary and benefits

As well as a starting salary of £74,786, we offer:

  • Civil Service Pension arrangements, which are recognised as some of the best in the pensions world
  • discretionary bonus arrangements
  • access to performance related pay progression
  • 25 days annual leave provision
  • flexible working arrangements
  • development opportunities
  • enhanced parental leave arrangements
  • a free employee assistance programme
  • an excellent office location in Brighton

How to apply

We provide an exciting, supportive and flexible working environment, and are committed to helping our people meet their full potential.

The Pensions Regulator is an inclusive employer and offers equal opportunities to all regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex and sexual orientation. TPR welcomes applications from the BME and LGBT communities who are currently under represented at TPR.

Candidates who declare that they have a disability and who meet the essential criteria for the job will be offered an interview.

Applications will be considered on a part time and job share basis.

Please send your CV and a covering letter, with details of how your experience and skills meet our essential criteria to recruitmentteam@tpr.gov.uk.

If you have any enquiries with regards to this role or if you have a disability and wish to request a reasonable adjustment at any stage of the recruitment process, please email recruitmentteam@tpr.gov.uk.