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Industry Outreach Officer – Pensions Dashboard Team

Reporting to: Industry Outreach – Lead Specialist
Team: Regulatory Policy Analysis and Advice
Contract type: Permanent
Salary: Between £26,873 and £35,673 per annum dependent on skills and experience, with access to performance related pay, bonus and civil service pension scheme
Location: Brighton
Closing date: Monday 27 September 2021

Job ref: 107548

TPR grade: 11

About us

The Pensions Regulator (TPR) is responsible for protecting workplace pensions in the UK. We work with employers and those running pensions to help people save safely for their retirement.

We have a fantastic office located in the heart of Brighton that is a short distance from the train station, shops and the sea.

We put our 700+ employees first by supporting flexible working and offering a diverse, lively and inclusive environment. This includes LGBT+ Network (PROUD), Women’s Network, BAME Network (ME), and a Disability Network, which offer supportive spaces to connect.

We are committed to making TPR a great place to work. We do all we can to support our people reach their full potential with training, secondment and development opportunities.


An Industry Outreach Officer is required to support TPR’s Industry Outreach team in delivering the engagement strategy ahead of new duties coming into force which will require trustees and scheme managers to provide data through pensions dashboards.

Several thousand pension schemes will need to prepare for these new duties, supported by hundreds of administrators and a number of administration software providers. TPR will take a proactive role in educating and engaging with industry, supporting the staging profile and focusing on areas of risk as they prepare to comply.

You will:

  • develop and enhance existing data management systems and processes in order to report on and drive engagement activity
  • develop and maintain team systems, processes and metrics to support the coordination of dashboard engagement activities across the outreach team, and to monitor/evaluate the impact/reach of activities
  • develop and maintain a process to capture, collate and share insights and feedback across delivery partners
  • support the Industry Outreach team with diary management, meeting notes/actions, maintenance of slide library, Q and A log


You will:

  • maintain an accurate database of dashboard stakeholder contact/engagement records and maintain a forward look of activities
  • monitor external stakeholder comment and sentiment relating to dashboards through engagement records and publicly available sources
  • take ownership of and accountability for data management, monitoring and evaluation processes within the team, with support and guidance from the rest of the team
  • use judgement to make decisions on issues such as whether an external issue or event is of interest to colleagues internally, identify key points/actions from meetings notes etc
  • draft internal briefing notes/materials ahead of relevant stakeholder meetings, as required
  • prioritise and organise your own workload, work to deadlines, and demonstrate flexibility to support colleagues as needed 

Essential and desirable criteria

  • demonstrable experience of putting in place systems and processes to measure and evaluate the impact of comms and engagement activities 
  • in depth working knowledge and experience of inputting, managing and analysing data in a CRM system (e.g. MS Dynamics 365), and Excel. (Power Bi experience desirable) 
  • ability to analyse, understand, summarise and present complex data and information 
  • B2B experience working in pro-active communications and/or business development 
  • good written and spoken communication skills, able to summarise and simplify complex information and data and present that to colleagues

Person specification

  • attention to detail and accuracy
  • personable and a team player
  • ability to prioritise and use initiative
  • proactive and flexible
  • problem solving and analytical skills
  • excellent communications skills – both written and verbal

Salary and benefits

As well as a salary between £26,873 and £35,673, we offer:

  • Civil Service Pension arrangements, which are recognised as some of the best in the pensions world
  • discretionary bonus arrangements
  • access to performance related pay progression
  • 25 days annual leave provision
  • flexible working arrangements
  • development opportunities
  • enhanced parental leave arrangements
  • a free employee assistance programme
  • an excellent office location in Brighton

How to apply

Please send your CV to along with covering letter, notice period and expected salary quoting ref 107548 with details of how your experience and skills meet our essential criteria.

We are an inclusive employer and offer equal opportunities to all regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex and sexual orientation.

Candidates who declare that they have a disability and who meet the essential criteria for the job will be offered an interview.

Applications will be considered on a part time and job share basis.

Please be aware we are currently holding interviews through MS Teams due to COVID-19.

If you have any queries about this role, or if you have a disability and wish to request a reasonable adjustment at any stage of the recruitment process, please email