Skip to main content

Your browser is out of date, and unable to use many of the features of this website

Please upgrade your browser.


This website requires cookies. Your browser currently has cookies disabled.

Lead Specialist - Dashboards Operational Design Lead

Reporting to: Principal - Policy
Team: Regulatory Policy, Analysis and Advice
Contract type: Permanent
Salary: From £46,093 per annum
Location: Brighton
Closing date: Thursday 1 October 2020

Job ref: 57526

TPR grade: 7 - Lead Specialist

About us

The Pensions Regulator (TPR) is responsible for protecting workplace pensions in the UK, working with employers and those running pensions to help people save safely for their retirement. We have an excellent office location in the heart of Brighton and have a diverse, lively and professional workforce.

We are committed to making TPR a great place to work and doing all we can to support our people to reach their full potential. Join our expanding team for the chance to be a part of the biggest change to pensions in a generation.


We’re looking for an Operational Design Lead to design and deliver TPR’s operational approach for regulating compliance with new duties to provide data through pensions dashboards.

You will work with external partners to ensure that the legislative, regulatory and technological framework is fit for purpose and supports the delivery of coordinated and consistent regulation.

You will develop operational processes for supporting the onboarding of thousands of pension schemes over three to four years, within TPR’s existing target operating model, working closely with the policy team and operational teams.

You will also develop processes for the delivery of voluntary relationships with strategically important administrators, seeking to extend TPR’s influence on this unregulated community.

You will work with internal and external parties to identify risks and opportunities for change, adapting and improving TPR’s approach in order to support the compliance of different audiences.


You will:

  • Work with the policy team, developing TPR’s compliance regime for pensions dashboards, ensuring that it is:
    • proportionate and imposes an acceptable administrative burden on trustees
    • aligned with TPR’s regulatory strategy, target operating model and risk framework
    • effective in driving compliance
  • Develop end-to-end operational processes which support the legal use of powers including low, medium and high-intensity interventions, transactional (high volume) compliance and enforcement journeys as required.
  • Identify and deliver opportunities for improvement and change as the compliance regime is rolled out.
  • Work with internal operational teams in particular the Regulatory Transactions Team and Relationship Supervision to ensure that the approach and processes developed are fit for purpose.
  • Working with the Pensions Dashboard Programme (PDP) at the Money and Pensions Service to ensure that the development of the pensions dashboards architecture supports TPR compliance activity and that the right data is available to inform operations.

Essential and desirable criteria


  • Demonstrable experience of regulatory processes, systems and approach, including better regulation principles and working in cross functional teams or a cross organisation project.
  • Proven ability to translate strategies into an operational context, identifying business requirements and developing processes.
  • Demonstrable experience of using test and learn to adapt and evolve solutions.
  • Strong interpersonal, communication and negotiation skills to manage diverse relationships both across and outside the organisation.
  • Demonstrable experience in setting priorities, goals, objectives and timescales.


  • Project and programme management skills.
  • Knowledge of pension legislation and regulation.
  • Knowledge of pension administration.

Person specification

  • Proactive and flexible.
  • Can do approach.
  • Ability to prioritise and use initiative.
  • Negotiating skills.
  • Calm under pressure.
  • Problem solving and analytical skills.
  • Communication skills at all levels.
  • Attention to detail and accuracy.
  • Personable and a team player.
  • Excellent customer service.
  • Leadership skills.

Salary and benefits

As well as a starting salary of £46,093, we offer:

  • Civil Service Pension arrangements, which are recognised as some of the best in the pensions world
  • discretionary bonus arrangements
  • access to performance related pay progression
  • 25 days annual leave provision
  • flexible working arrangements
  • development opportunities
  • enhanced parental leave arrangements
  • a free employee assistance programme
  • an excellent office location in Brighton

How to apply

We provide an exciting, supportive and flexible working environment, and are committed to helping our people meet their full potential.

The Pensions Regulator is an inclusive employer and offers equal opportunities to all regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex and sexual orientation. TPR welcomes applications from the BME and LGBT communities who are currently under represented at TPR.

Candidates who declare that they have a disability and who meet the essential criteria for the job will be offered an interview.

Applications will be considered on a part time and job share basis.

Please send your CV to along with a covering letter, quoting ref 57526 with details of how your experience and skills meet our essential criteria and details of your notice period.

Please be aware we are currently holding interviews through Skype due to COVID-19.

If you have any enquiries with regards to this role or if you have a disability and wish to request a reasonable adjustment at any stage of the recruitment process, please email