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M365 Teams Technical Administrator

Reporting to: Application Support Manager
Team: Corporate Services
Contract type: Permanent
Salary: Between £34,694 and £46,056 per annum dependent on skills and experience, with access to performance related pay and civil service pension scheme
Location: Brighton
Closing date: Thursday 21 October 2021

Job ref: 109894

TPR grade: 9

About us

The Pensions Regulator (TPR) is responsible for protecting workplace pensions in the UK. We work with employers and those running pensions to help people save safely for their retirement.

We have a fantastic office located in the heart of Brighton that is a short distance from the train station, shops and the sea.

We put our 700+ employees first by supporting flexible working and offering a diverse, lively and inclusive environment. This includes LGBT+ Network (PROUD), Women’s Network, BAME Network (ME) and a Disability Network, which offer supportive spaces to connect with like-minded individuals.

We are committed to making TPR a great place to work. We do all we can to support our people reach their full potential with training, secondment and development opportunities.

We are still working remotely and are transitioning to a hybrid working model by April 2022, subject to government guidelines. Please note our contractual working location is Brighton.

Role

We’re looking for a Microsoft 365 Specialist with particular skills in MS Teams Administration.

The role will:

  • provide professional and proactive administration for Microsoft 365 Teams and related applications available in the Azure platform
  • develop and implement changes
  • champion Microsoft 365 Teams based solutions embracing new functionality and increasing user adoption
  • manage risks and adhere to process, to ensure a reliable and controlled IT service delivery
  • liaise with internal customers to ensure that business requirements of the application are fulfilled
  • collaborate with other teams to develop system integrations, data migration and automated testing
  • collaborate with Records Management & other business stakeholders to maintain MS Teams governance, inline with the business requirements and implementing system functionality where required
  • contribute to the development of processes and standards for M365 Teams delivery

Responsibilities

  • End to end administration and maintenance of Microsoft 365 Teams and related applications.
  • Development of TPR’s Microsoft 365 Teams capabilities.
  • End to end management of Technical Issues and Requests for Microsoft 365 Teams and related applications.
  • Actively contribute to the M365 team by knowledge sharing and supporting other team members.

Essential and desirable criteria

  • Microsoft 365 certification, with demonstrable experience delivering Microsoft 365 teams solutions in a fast-paced environment.
  • Significant experience of Microsoft Teams Administration, including the Microsoft Teams Admin Center.
  • Knowledge of Voice Communications, Teams calls in M365 Teams and General Telephony.
  • Familiarity with concepts for distribution lists, security groups and M365 Groups.
  • Understand M365 Teams integration capabilities with M365, SharePoint Online and Third Party Apps.
  • Experience maintaining a thorough understanding of existing and emerging Microsoft 365 core technologies.
  • Experience of producing high-quality documentation and user guides for the wider business.
  • Experience in undertaking business impact assessments for major M365 updates, as well as analyzing complex technical issues and proposing appropriate solutions.
  • Experience of working with third party providers eg Microsoft technical support, Consultancies etc.
  • Working knowledge of the following technologies:
    • Office 365
    • Microsoft Teams
    • SharePoint Online
    • Azure AD
  • Working knowledge of the following technologies would be desirable:
    • M365 Security af Compliance Center
    • Migration tools eg ShareGate
    • OneDrive
    • Power Apps
    • Power Automate (Flow)
    • Power BI
    • Powershell eg Microsoft Teams Powershell module, SP Online Management Shell, PnP etc
    • Microsoft Stream
    • Microsoft Forms
    • Yammer
    • Planner
  • Strong ability to convey technical information to non-technical customers.

Person specification

  • Proactive and flexible.
  • Can do approach.
  • Problem solving and analytical skills.
  • Attention to detail and accuracy.
  • Excellent customer service.

Salary and benefits

As well as a salary between £34,694 and £46,056 per annum, we offer:

  • Civil Service Pension arrangements, which are recognised as some of the best in the pensions world
  • discretionary bonus arrangements
  • access to performance related pay progression
  • 25 days annual leave provision
  • flexible working arrangements
  • development opportunities
  • enhanced parental leave arrangements
  • a free employee assistance programme
  • an excellent office location in Brighton

How to apply

Please send your CV to recruitmentteam@tpr.gov.uk along with a covering letter, quoting ref 109894 with details of how your experience and skills meet our essential criteria and details of your notice period.

We are an inclusive employer and offer equal opportunities to all regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex and sexual orientation.

Candidates who declare that they have a disability and who meet the essential criteria for the job will be offered an interview.

Applications will be considered on a part time and job share basis.

Please be aware we are currently holding interviews through Microsoft Teams due to COVID-19.

If you have any queries about this role, or if you have a disability and wish to request a reasonable adjustment at any stage of the recruitment process, please email recruitmentteam@tpr.gov.uk.