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Senior Content Designer

Reporting to: Head of Online Services
Team: Communications (Online Services)
Contract type: Permanent
Salary: From £33,057 per annum
Location: Brighton
Closing date: Thursday 28 May 2020

Job ref: 1847

TPR grade: 9

About us

The Pensions Regulator (TPR) is responsible for protecting workplace pensions in the UK, working with employers and those running pensions to help people save safely for their retirement. We have an excellent office location in the heart of Brighton and have a diverse, lively and professional growing workforce.

We are committed to making TPR a great place to work and doing all we can to support our people to reach their full potential. Join our expanding team for the chance to be a part of the biggest change to pensions in a generation.

Role

Are you interested in designing content for government digital services that make a difference? We’re looking for a senior content designer to work on our digital services. You will need to ensure excellent content design results in digital products that are easy to find and use.

You will develop content strategy and solutions for large-scale problems and high-profile events, working with partners across government. You’ll ensure consistency and accessibility in our content across our web estate and make sure appropriate content is shown to a user in the right place and in the best format.

You will work on the search experience, emails and letters that prompt a user to visit the website, navigation elements and content on the website that is designed to help people run pension schemes. Working alongside developers, user researchers, interaction designers and product owners, you will deliver new digital products that help protect people’s pensions.

Responsibilities

You will:

  • be responsible for co-ordinating and managing content projects
  • lead work to improve how we produce content, in response to our content strategy
  • take responsibility for content quality, managing small teams and mentoring content designers
  • work with legal and subject matter experts to make decisions about how and what we communicate to a variety of external audiences
  • write and map user stories for content
  • assure quality and review the work of others
  • lead on cross-government content projects
  • engage with and contribute to the content community in TPR and government

Essential and desirable criteria

Essential

  • Knowledge of user-centred content design. You can plan, create and iterate content for end-to-end services, directing the content design of high-profile projects. You can deliver through others and direct their work.
  • You will have at least three years’ experience of working in this discipline, ideally on transactional and informational online services. You should have experience of content auditing, writing (including pair writing), user research, managing content workflow and evaluating digital content against standards and key performance indicators.
  • Experience of working with content management systems.
  • You approach prototyping as a team activity, actively soliciting prototypes and testing content with users. You can use a variety of methods of prototyping and choose the most appropriate ones.
  • You can establish design patterns for content and develop styles for the wider team to use.
  • You know how to collaborate with user researchers and can represent users internally. You can analyse user research to draw conclusions and use your judgement to translate these into a content design concept.
  • You can influence stakeholders and manage relationships effectively. You know how to build long-term strategic relationships and communicate clearly and regularly with internal and external stakeholders. You have excellent verbal, written and presentational communication skills in conveying design concepts and prototypes to a range of stakeholders including developers and business analysts.
  • You have experience of working in an agile environment, with a cross-functional team, to construct a minimum viable product and to contribute expertise that helps the team prioritise features for future release.

Desirable

  • Professional qualification in digital-related disciplines.
  • Experience of working with specialist subject matter experts, eg in policy and legal teams.
  • Experience of designing content for transactional and informational online services, eg digital form interfaces and websites.
  • Experience of using a Sitecore web content management system.

Person specification

  • Proactive and flexible.
  • Problem solving and analytical skills.
  • Communication skills at all levels.
  • Attention to detail and accuracy.
  • Personable and a team player.

Salary and benefits

As well as a starting salary of £ 33,057 we offer:

  • Civil Service Pension arrangements, which are recognised as some of the best in the pensions world
  • discretionary bonus arrangements
  • access to performance related pay progression
  • 25 days annual leave provision
  • flexible working arrangements
  • development opportunities
  • enhanced parental leave arrangements
  • a free employee assistance programme
  • an excellent office location in Brighton

How to apply

We provide an exciting, supportive and flexible working environment, and are committed to helping our people meet their full potential.

The Pensions Regulator is an inclusive employer and offers equal opportunities to all regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex and sexual orientation. TPR welcomes applications from the BME and LGBT communities who are currently under represented at TPR.

Candidates who declare that they have a disability and who meet the essential criteria for the job will be offered an interview.

Applications will be considered on a part time and job share basis.

Please send your CV and a covering letter, with details of how your experience and skills meet our essential criteria to recruitmentteam@tpr.gov.uk and inform your line manager of your application.

Please be aware we are currently holding interviews through Skype due to COVID-19.

If you have any enquiries with regards to this role or if you have a disability and wish to request a reasonable adjustment at any stage of the recruitment process, please email recruitmentteam@tpr.gov.uk.