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Senior Desktop Specialist

Reporting to: Principal - IT Service Desk
Team: Corporate Services
Contract type: Permanent
Salary: £33,883 to £44,979 per annum with access to performance related pay, bonus and civil service pension scheme
Location: Brighton
Closing date: Thursday 4 February 2021

Job ref: 57634

TPR grade: 9

About us

The Pensions Regulator (TPR) is responsible for protecting workplace pensions in the UK. We work with employers and those running pensions to help people save safely for their retirement. We have a fantastic office located in the heart of Brighton that is a short distance from the train station, shops and the sea.

We put our 700+ employees first by supporting flexible working and offering a diverse, lively and inclusive environment. This includes LGBT+ Network (PROUD), Women’s Network, BAME Network (ME) and a Disability Network, which offer supportive spaces to connect with like-minded individuals. We are committed to making TPR a great place to work. We do all we can to support our people reach their full potential with training, secondment and development opportunities.

Role

A Senior Desktop Specialist who works as part of the IT and Customer Services Team within the Corporate Services directorate. As part of this team the senior specialist will be responsible for providing dedicated second and third line support to 700+ users in the Brighton office and remote users.

The key support areas are: laptops, desktops, telephony, patching, application delivery and support using Microsoft Intune, SCCM and similar enterprise level technologies.

Responsibilities

  • Develop and maintain desktop & laptop builds, along with associated monthly patching schedules via Microsoft SCCM / Microsoft Intune and GPO Management.
  • Manage the updates to Windows 10 and associated O365 Office products.
  • Manage the deployment of non Microsoft applications such as Adobe, Chrome and Firefox.
  • Develop management information (MI) as required for software update reports, software and hardware asset tracking and more.
  • Working with the Desktop Engineer, take ownership of the laptop and desktop build process, ensuring it is managed to best practice and built to meet TPR’s standard build policy.

Essential and desirable criteria

  • Demonstrable experience with Microsoft SCCM (or Microsoft Endpoint Manager) and Microsoft Intune – Build, Patching and Application Deployment.
  • Extensive hands on support experience of supporting Windows 10 and the O365 Office suite of programmes.
  • Good working knowledge of Lenovo laptop hardware.
  • ITIL V3/V4 Foundation certified with experience of working within OSA, SLA, Change Control.
  • Extensive experience of Active Directory, Microsoft Exchange, Group Policies, DHCP/DNS.
  • Working knowledge and administration of Hyper-V virtual technologies and environments.
  • Good knowledge of Apple devices.

Person specification

  • Proactive and flexible.
  • Can do approach.
  • Ability to prioritise and use initiative.
  • Negotiating skills.
  • Calm under pressure.
  • Problem solving and analytical skills.

Salary and benefits

As well as a starting salary from £38,965 - £51,725 per annum we offer:

  • Civil Service Pension arrangements, which are recognised as some of the best in the pensions world
  • discretionary bonus arrangements
  • access to performance related pay progression
  • 25 days annual leave provision
  • flexible working arrangements
  • development opportunities
  • enhanced parental leave arrangements
  • a free employee assistance programme
  • an excellent office location in Brighton once open

How to apply

Please send your CV and a written statement to recruitmentteam@tpr.gov.uk quoting ref 57634. The statement should be no longer than 500 words, describe why you would be a suitable candidate and how your experience and skills meet our essential criteria.

We are an inclusive employer and offer equal opportunities to all regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex and sexual orientation.

Candidates who declare that they have a disability and who meet the essential criteria for the job will be offered an interview.

Applications will be considered on a part time and job share basis.

Please be aware we are currently holding interviews through Skype due to COVID-19.

If you have any queries about this role, or if you have a disability and wish to request a reasonable adjustment at any stage of the recruitment process, please email recruitmentteam@tpr.gov.uk.