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Frontline Support Intern

Reporting to: Specialist-Frontline Support Team Leader
Team: Frontline Regulation
Contract type: 12 month fixed-term contract (placement)
Salary: £18,965 plus excellent benefits package and flexible working 
Location: Brighton / hybrid
Closing date: 12 March 2023

Your role at a glance

The team

The Frontline Support team (FLS) provides support to the Frontline Regulation directorate (FLR) through the provision of a comprehensive and effective administrative service.

  • Providing support to the Frontline Regulation directorate with administrative and transactional workstreams, with a risk-based approach dependent on business requirements.
  • Creating an accurate record of all communications with internal and external parties.

We are looking for an intern who is interested in a career in regulation to work in a collaborative and friendly team providing comprehensive administrative support to Supervision, Enforcement, and wider Frontline Regulation teams for case and project work.

What you’ll do

As a Frontline Support Intern, you will work closely with our experts to:

  • provide administrative support for case related internal/external meetings. This will include liaising with key stakeholders, minute taking for external meetings, completing action and decision logs for internal meetings, coordinating diaries, and sending out agendas, all within agreed service level agreements (SLA)
  • proactively coordinate your own workload and prioritise to meet legislative timescales, published key performance indicators, internal SLAs and quality assurance criteria
  • save correspondence accurately to the TPR internal document management system within required SLA
  • provide general administrative support such as scanning, printing and data entry
  • complete transactional tasks using multiple databases
  • support the preparation of bundles for internal and external parties
  • support on continuous improvement projects involving gathering requirements, user acceptance testing and drafting/updating guidance

This placement would suit someone who may be studying business, law, project management, policy, and governance, or has got transferrable skills.

What you’ll bring

  •  A student in penultimate year of study, or undertaking a degree requiring a year-long placement.
  • Attention to detail and accuracy due to the complexity and risk of work.
  • Flexible in approach, ability to travel for case-related meetings.
  • Ability to prioritise workload, being flexible and adaptable to accommodate urgent tasks.
  • Knowledge of working with Microsoft office packages including Word, Excel, and Outlook.
  • Ability to communicate accurately and professionally both verbally and in writing.

We put you first 

We’ll give you a chance to put your theory into practice as you work alongside a diverse, friendly and experienced team. You’ll develop your skills in a safe and supportive work environment that values your thoughts, perspectives and ideas. You’ll receive regular feedback on your performance to help you learn, develop and improve throughout your time with us.

What you’ll get

As well as a starting salary of £18,965, we offer:

  • a Civil Service Pension with an average employer contribution of 27% 
  • 25 days annual leave plus bank holidays
  • flexi leave – take up to two days flexi leave a month
  • flexible working arrangements (hybrid)
  • career development opportunities
  • enhanced parental leave
  • free employee assistance programme
  • Brighton location with excellent transport links

What we do

More than half the UK working population rely on us to regulate their retirement savings. With a career at The Pensions Regulator (TPR), you’ll be joining an organisation that will impact on millions of lives for decades to come.

Everyone plays an important role in helping to keep more than £2trn of savings safe. We put UK savers at the heart of what we do. So, if you’re ready to make a difference, then we want to hear from you.

Find out more about us.

How to apply

To apply, email your application to quoting role reference 147490.

Who can apply?

If you’re an undergraduate looking for a placement year, then why not join our team.

We’re having an assessment day on 29 March 2023, this will take place in our office. Make sure you’re free on this date – as you’ll need to take part in group/individual assessments, as well as an interview.

Supporting diversity and inclusion

We are an inclusive employer and want applications from all backgrounds. We champion equality, diversity and inclusion and through our Equality, Diversity and Inclusion Strategy, have set out how we will embed diversity and inclusion throughout our organisation and support our regulated community to do the same.

We can provide reasonable adjustments if you have a disability. Please get in touch at any stage of the recruitment process, so we can find out what this may look like for you please email If you do meet the minimum criteria, we will offer you an interview.


We operate a hybrid working model, with regular attendance in our Brighton office to connect with colleagues. 

Right to work

Under Home Office guidance, we’re required to establish if future employees have a right to work in the UK before they start employment with us. Currently, we’re not able to offer sponsorship. We are a UK-based organisation, and you must live in the UK to be employed by us. 


The Pensions Regulator is an arm’s length government body and part of the public service.

Any offer of employment will be subject to us receiving satisfactory background screening checks and criminal record checks (BPSS).