You can find information and advice relating to various concerns with your workplace pension scheme on this page.
There are a number of organisations who may be able to help you, depending on the nature of your concern. Please refer to the resources below to help direct your query to the appropriate place.
Scams and early pension release
If you think you may have been targeted by a pension scam (also known as 'early pension release', 'pension unlocking', 'pension loans' or 'pension liberation fraud') then contact Action Fraud on 0300 123 2040.
For more information see protect yourself against pension scams (PDF, 122kb, 2 pages).
Missing payments to your pension
The law requires all employers to automatically enrol certain staff into a pension scheme and pay contributions. Employers also have to deduct staff pension contributions from salary payments.
If you have been automatically enrolled and you want to opt out then speak to the pension scheme or your employer who should provide you with an opt out notice.
If you are concerned that you might not be able to afford your new pension contributions go to the Money Advice Service website.
Employer not complying with pension duties
If you believe that your employer has failed to comply with their duties, you can report your concern to us using our dedicated online form.
It is against the law for employers to attempt to make you opt out of being automatically enrolled into a pension scheme or indicate during recruitment that if you do not opt out of the automatic enrolment pension it will affect whether or not you are recruited.
If you require further information or advice in relation to your automatic enrolment rights then go to the Pensions Advisory Service website.
Query or dispute about your pension
The Pensions Advisory Service (TPAS) provides free and independent guidance on pensions. They can help you if you have a pension query.
The Pensions Ombudsman provides free and impartial advice to settle complaints and disputes. They can help you if you if you have a dispute with your pension scheme.
Mis-sold a pension
Fraud or dishonesty at your pension
State Pension query
Report your concern to us
If you are concerned that:
- payment hasn’t been made to your workplace pension scheme, or
- your employer isn’t complying with their pension duties, or
- you are concerned about how your scheme is being run
You can contact us and report the details using our dedicated online forms.