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Report concerns about your workplace pension

If you have concerns about your workplace pension, or suspect that it isn't being run properly, please get in touch with us.

We can investigate a range of concerns you may have, including:

  • missing contributions into your pension scheme
  • your employer is unwilling to pay your contributions
  • your contributions are being persistently paid late
  • you think your employer may be acting fraudulently or dishonestly with your pension contributions
  • your employer isn't complying with their legal duties to provide a workplace pension
  • you suspect malpractice, dishonesty or fraud in your workplace pension, or have significant concerns about how it is being run

Please use the forms on this page to send us the details of your concern, which will help us to look into your claims. Transcripts of the forms are also available in English and Welsh.

If you need help around pension scams or mis-selling, or have a general query about your workplace pension or State Pension, please refer to help with concerns to be directed to the appropriate body who can assist you.

I'm concerned about payments to my workplace pension scheme

Use this form to report your employer if you are a member of a workplace pension scheme and you are concerned about payments into your scheme.

These can include:

  • your pension contributions have not been paid into your pension scheme for 90 days or more
  • your employer is unwilling to pay your pension contributions into your pension scheme
  • your pension contributions are being persistently paid late into your pension scheme
  • you think your employer may be acting fraudulently or dishonestly in relation to your pension contributions

Before contacting us you should first talk to your employer, unless you feel unable to do so. If after speaking to them you are still concerned, please get in touch using this form.

My employer isn't complying with their pension duties

Use this form if your employer is not fulfilling their legal duty to provide a workplace pension to their employees. You may have heard this type of pension referred to as automatic enrolment.

Before contacting us you should first talk to your employer, unless you feel unable to do so. If after speaking to them you are still concerned, please get in touch using this form.

I have another concern in relation to my pension scheme

Use this form if you have another concern relating to your workplace pension not covered by the forms above.
You can use it to contact us about dishonesty or possible fraud in your workplace pension, or if you have significant concerns about how the scheme is being run.

Further support

If you require further support with the reporting of your concern that isn't covered by the options above, you can email us with the details at wb@tpr.gov.uk or call us on 0345 600 7060.

You can also find information and advice in relation to your workplace pension on the Pensions Advisory Service website.

How will my identity be protected?

Will my identity become known?

We understand that when you supply information to us it may have a potential impact on the relationship between you and those you are reporting, particularly in the case of a worker and their employer.

You can always choose to be anonymous when reporting concerns to us so no one will know your identity. However, it is useful to have your contact details in case we need to ask you for more information. There is whistleblowing protection under the Employment Rights Act 1996 which protects most employees if they raise a concern about wrongdoing – either internally or externally.

Will my identity be reported if I report a concern?

We will do our best to protect your identity (if desired) and will not disclose it except where lawfully required to do so. We will take all reasonable steps to maintain confidentiality but we cannot give any categorical assurances as circumstances may mean that disclosure of your identity becomes unavoidable – for example if we are ordered by a court to disclose it.

What happens after I report a concern?

After you report your concern to us we will start making some initial inquiries and we may contact you to clarify information (if you provide your contact details).

Please provide any other information that may help us understand your concern such as pay slips or letters from your employer. Please do not go looking for evidence, only provide us with things that are already in your possession.

If following an initial assessment of all the information we consider it appropriate, we will refer your concern internally for investigation. However, please note we are unable to give feedback on the outcome of any assessment or any investigation (if one is conducted) due to legal restrictions.