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What content we publish and don't publish on our elearning channels and how we decide this.

What we publish

The Trustee toolkit (TTK) and Public Service toolkit (PSTK) are our free elearning channels. 

We develop our elearning materials with clearly defined objectives and measures which aim to change behaviour, develop skills, expertise, knowledge and mindset.

Each course contains an elearning module (available in online HTML and offline PDF), an assessment, a ‘check your scheme’ worksheet and key point summary. Each module has a scenario and associated tutorials for more in-depth learning.

What we don't publish

Content will not go on the TTK/PSTK if it:

  • does not have clearly defined learning objectives
  • has not been through a learning design assessment
  • has not considered the audience and behaviours that the TTK and PSTK is aimed at
  • has not been fully tested to show that existing user progress data is maintained
  • is more suited to the website or social media

How we decide what to publish

The example below shows user expectations, types of content and the channel they are likely to use to meet their need.


User needs/expectations

  • Required to show due diligence.
  • Need to maintain and demonstrate continuing professional development.
  • Pension scheme board member/professional trustee.

I need to know what is expected

So that I can show evidence and download my development record for my training file that demonstrates I have completed the toolkit to the scheme manager(?)


Modules, assessments and development certificate.

User needs/expectations

To keep up to date with industry, policy and legislative changes.

As a Professional trustee/adviser

I need to communicating changes to scheme members/clients

So that I can provide sound advice and meet the standards and obligations of my role


  • TPR website
    • guidance
    • news updates
  • Social media

Where elearning differs from web content

Learning is the process of acquiring new, or modifying existing, knowledge, behaviours or skills, whereas guidance is facilitating people through a process.

However, there are shared characteristics where both learning and guidance can:

  • impart knowledge and information
  • improve awareness and understanding

As a result, it can be easy to mix the purpose of where certain types of content should be published. However, users will have preconceived expectations which will determine where they will go to find things.