What content we publish and don't publish on our website and how we decide this.
What we publish
Something will go on our website if it has a clear user need backed up with evidence and meets at least one of these criteria:
Our services
This is something people need to do and can only be done with TPR, for example:
- declare they have complied with their automatic enrolment duties
- submit a scheme return
- report a breach of the law
Setting out our policy and decision making
It helps us to be transparent, engage with people, clearly explain policies and fulfil legal obligations to the public, for example:
- blogs, press notices and statements
- information about TPR spending and management
- explaining policies and TPR activity
- freedom of information requests and responses
Responding to major events
It shows what TPR is doing about issues and incidents that have direct impact on people’s lives or have significant public interest. For example, our response to:
- major legislation or Budget changes
- major cases
Helping our customers follow the law
It helps employers, trustees and people managing public service and master trust pension schemes to meet their obligations to TPR, for example:
- automatic enrolment duties
- governance and administration standards
- scheme funding rules
- completing a chair’s statement
Official information
It provides information only TPR has, for example:
- official statistics, research and analysis
- other research and analysis relating to TPR regulatory activities
- current risks to schemes providing defined benefits
Policies and regulations
It allows professionals and specialists to find time-sensitive, relevant pensions policies and regulations, for example:
- codes of practice that set out the standards that TPR expects
- policies setting out how we will carry out compliance and enforcement activity
Raising awareness
It supports TPR campaigns that raise awareness about important issues that users need to act on, for example branded landing pages for:
- automatic enrolment
- pension scams
What we don't publish
It will not go on our website if it is:
- general advice for people, businesses or specialists
- advertising for commercial purposes
- intranet or workflow services exclusively for civil servants
- professional training or qualifications
- information or services that can be better supplied by organisations outside TPR
- legislation that is on legislation.gov.uk
How we decide what to publish
The example below provides shows user expectations, types of content and the channel they are likely to use to meet their need.
Record-keeping
User needs/expectations
To keep up to date with industry, policy and legislative changes
As a professional trustee / adviser
I need to communicate changes to scheme members / clients
So that I can provide sound advice and meet the standards and obligations of my role
Website
TPR website: for guidance and news updates
Social media
User needs/expectations
Required to show due diligence with a need to maintain and demonstrate continued professional development
As a pension scheme board member/professional trustee
I need to know what is expected
So that I can show evidence and download my development record for my training file that demonstrates I have completed the toolkit to the scheme manager(?)
Elearning
Modules, assessments and development certificate
Where web content differs from elearning
Information and guidance on the website helps to facilitate people through a process whereas learning is the process of acquiring new, or modifying existing, knowledge, behaviours or skills.
However, there are shared characteristics where both learning and guidance can:
- impart knowledge and information
- improve awareness and understanding
As a result, it can be easy to mix the purpose of where certain types of content should be published. However, users will have preconceived expectations which will determine where they will go to find things.