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TPR website

Our website is designed to meet the needs that our customers have of TPR. Our primary customers are employers, trustees and people involved with managing public service and master trust pension schemes.

It has been built to make interacting with TPR as easy as possible. It’s constantly being updated and improved to meet user needs. Our website is for services, information and guidance that only TPR can provide.

This proposition statement is designed to help you decide if part or all your planned information or services should be published on the TPR website or not. And is based on best practice and closely aligned with GOV.UK proposition.

What goes on the TPR website

Something will go on the TPR website if it has a clear user need backed up with evidence and meets at least one of these criteria:

TPR services

It’s something people need to do and can only be done with TPR, for example:

  • declare they have complied with their automatic enrolment duties
  • submit a scheme return with information that TPR requires
  • report a breach of the law by those running a pension scheme

TPR Policy and involving people

It helps TPR be transparent, engage with people, clearly explain policies and fulfil legal obligations to the public, for example:

  • blogging as a way of helping people to think about what TPR does
  • information about TPR spending and management
  • explaining policies and TPR activity
  • freedom of information requests and responses

Responding to major events

It shows what TPR is doing about issues and incidents that have direct impact on people’s lives or have significant public interest. For example, our response to:

  • major legislation or Budget changes
  • major cases

Helping our customers follow the law

It helps employers, trustees and people managing public service and master trust pension schemes to meet their obligations to TPR, for example:

  • automatic enrolment duties
  • governance and administration standards
  • scheme funding rules
  • completing a chair’s statement

Official information

It provides information only TPR has, for example:

  • official statistics, research and analysis
  • other research and analysis relating to TPR regulatory activities
  • current risks to schemes providing defined benefits

Policies and regulations

It allows professionals and specialists to find time-sensitive, relevant pensions policies and regulations, for example:

  • codes of practice that set out the standards that TPR expects
  • policies setting out how we will carry out compliance and enforcement activity

Raising awareness

It supports TPR campaigns that raise awareness about important issues that users need to act on, for example branded landing pages for:

  • automatic enrolment
  • pension scams

It will not go on the TPR website if it is

  • general advice for people, businesses or specialists
  • advertising for commercial purposes
  • intranet or workflow services exclusively for civil servants
  • professional training or qualifications
  • information or services that can be better supplied by organisations outside TPR
  • legislation that is on www.legislation.gov.uk

TPR website user needs

The table below provides examples of user expectations, types of content and the channel they are likely to use to meet their need.

Example: Record-keeping
User needs/expectations Elearning Website

To keep up to date with industry, policy and legislative changes 

As a Professional trustee / adviser

I need to communicate changes to scheme members / clients

So that I can provide sound advice and meet the standards and obligations of my role

 
  • TPR website: for guidance and news updates

  • Social media

Required to show due diligence with a need to maintain and demonstrate continued professional development

As a Pension scheme board member/professional trustee

I need to know what is expected

So that I can show evidence and download my development record for my training file that demonstrates I have completed the toolkit to the scheme manager(?)

Modules, assessments and development certificate