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Report concerns about your workplace pension

You should tell us if you have concerns about your workplace pension scheme or suspect that it isn’t being run properly.

If your concern relates to your employer, you should speak to them first. If you feel unable to do this, or you still have concerns after speaking to them, report the matter to us.

Please provide any information that may help us understand your concern, such as payslips or letters from your employer.

Only provide us with what you already have. Do not look for any more information in support of your concern.

Telephone, email or post

If you can’t report your concerns online, you can use telephone, email or post.

  • Phone: 0345 600 7060.
    We are open from 9:00 am to 5:00 pm, Monday to Friday, not including English public holidays. 
    There is a 24-hour voicemail service for this number.
  • Email: wb@tpr.gov.uk.
  • Write to: The Information Team, The Pensions Regulator, Napier House, Trafalgar Place, Brighton, BN1 4DW.

What happens next?

After you report your concern to us, we may contact you to clarify some of the information you have given us.

We will investigate your concern if we think there is a cause to do so. Please note that we are unable to give feedback on the outcome of our assessment or investigation (if one is conducted) due to legal reasons.

Identity protection

We understand that when you supply information to us, it may have an effect on your relationship with the person or organisation that you are reporting, particularly if this is your employer.

It is useful for us to have your contact details in case we need to ask you for more information, but you can choose to be anonymous when reporting concerns to us.

In some situations, when you supply us with information, it may be regarded as whistleblowing. In these circumstances, you may have legal protection as a whistleblower, if you raise a legitimate concern in good faith about wrongdoing.

TPR will take all reasonable steps to maintain your confidentiality as a whistleblower if you request us to. We will not disclose your identity unless we are required by law to do so.

Read more on whistleblowing for employees on GOV.UK.

Data protection

For information on how your personal data is used, kept secure and your rights, read our privacy notice.