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Contact us

Choose the relevant section to find answers to common questions and how to get in touch with us.

Employers and AE advisers

Find the answers to questions often asked by employers about automatic enrolment (AE). Most popular topics include:

  • telling us you’re not an employer
  • finding your letter code
  • whether you have to set up a pension scheme
  • completing your declaration of compliance
  • how much you could be fined
  • meeting re-enrolment duties

Find support and how to contact us: employers and AE advisers.

Trustees, administrators and scheme advisers

Find the answers to questions often asked by trustees, administrators and scheme advisers about running a scheme, understanding regulations and using our online services. Most popular topics include:

  • COVID-19
  • complete a scheme return
  • pay the levy
  • update information we hold about a scheme
  • Exchange
  • Trustee toolkit

Find support and how to contact us: trustees, administrators and scheme advisers.

Scheme members

Find the answers to questions often asked by scheme members about who can help you with queries about your pension benefits. Most popular topics include:

  • COVID-19
  • join a workplace pension
  • report a concern about your workplace pension
  • access your pension savings
  • avoid scams
  • claim a State pension
  • find a lost pension

Find support and who to contact: scheme members.

Whistleblowing

Find out how to report a concern about your workplace pension. This is sometimes known as whistleblowing. Most reported concerns include:

  • missing or late contributions into your pension scheme
  • your employer is unwilling to pay your contributions
  • your employer isn't complying with their legal duties to provide a workplace pension
  • you suspect malpractice, dishonesty or fraud in your workplace pension, or have significant concerns about how it is being run

Find support and how to contact us about whistleblowing.