Exchange: online service
Exchange allows people like trustees and scheme administrators to share information about workplace pensions with us.
Exchange login
Use our online service to:
- submit your scheme return
- pay the levy
- associate to a scheme
- submit notifiable events
- reset your password and more
- submit a scheme valuation
On this page
- Top Exchange queries
- Accessing Exchange
- Registration
- Pay the levy
- Levy waiver
- Recovery plans
- Reporting material payment failures
- Scheme valuation
- Segregated and desegregated schemes
- Wound up
Top Exchange queries
Forgotten password for Exchange
On the Exchange login page there is a link to reset your password. You will need to input your email address you use for your account and then answer your two security questions.
If you have forgotten the answers to your security questions, please contact us and we will reset these for you.
Exchange security question answers not working
Associate to a scheme
Access a previous scheme return
Log into Exchange and select ‘update scheme details’ or ‘complete outstanding scheme return’.
If there is already an outstanding scheme return on the scheme, you will need to answer the initial questions before being able to access copies of your previous return.
Once you are on the ‘scheme maintenance’ page or ‘scheme return overview’, there will be a link with a PDF sign next to it called ‘print options’. Your historic scheme returns will be listed here and can be printed or viewed in PDF.
How to pay the levy
You can pay the levy by logging into Exchange, under scheme options click on ‘maintain / view scheme levy and then you will be able to either set up a direct debit or pay by debit card.
Alternatively, you can pay via cheque or BACS / CHAPS transfer. The details of which are located on the back of your invoice.
We are unable to accept payments by credit card.
Please quote the Pension Scheme Reference (PSR) number as the payment reference.
How to print the levy invoice
Accessing Exchange
What is a PSR?
How do I access Exchange?
My scheme is a segregated / sectionalised scheme. Will I be able to update my scheme / section details online?
Once a scheme has been segregated into more than one section each with a separate PSR number, you will no longer be able to access the scheme information against the previous scheme PSR number via Exchange. However, you will be able to update the scheme details for each section via Exchange in the normal way.
Each section will be required to complete a scheme return when requested to do so.
How much time do I have to update Exchange after a change to the scheme has taken place?
Registration
See register a pension scheme.
Pay the levy
See pay the levy.
Levy waiver
See 'applying for a levy waiver' in pay the levy.
Recovery plans
Reporting material payment failures
See ‘how to report material payment failures’ in maintaining contributions.
Scheme valuation
If your scheme has an effective date on or after 22 September 2024, you will be directed to the 'submit a scheme valuation’ service. This enables trustees to complete their statement of strategy and upload the associated valuation documentation. The service includes the following elements:
- a statement of strategy spreadsheet that you will need to complete with the required information to produce a statement of strategy
- an interface for you to upload the statement of strategy spreadsheet and other required documents depending on your scheme’s circumstances
For more detailed information on submit a scheme valuation, go to scheme valuation.
Segregated and desegregated schemes
How do I submit a segregation request?
Segregation can only apply where a scheme includes DB benefits. It is not possible to have a segregated sectionalised scheme where the only benefits in the scheme are DC.
The segregation request can be requested via Exchange by selecting scheme options and 'submit / view a segregation request'.
What information does The Pensions Regulator require?
Complete the relevant fields and use the help text buttons (by selecting the question mark icon exchange help icon ) to help you complete the fields. Once TPR has received your submission, we will contact you if we have any queries.
Please note that before you submit the segregation request, it will be useful to ensure you have retrieved and retained all information you need on the current scheme details in Exchange. To do this, go to Exchange and navigate to the scheme details page. Select 'print options' and view the current details. This can be saved as a PDF.
Once a scheme has been segregated into more than one section each with a separate PSR number, you will no longer be able to access the scheme information against the previous scheme PSR number via Exchange. However, you will be able to update the scheme details for each section via Exchange in the normal way.
How long does it take for TPR to create the new sections?
What action must I make after the scheme has been segregated into sections?
When the scheme has been separated into sections each with a new PSR number, you will be notified so that you can complete the full details for each section via Exchange.
You will then need to contact the Pension Protection Fund (PPF) to make them aware of the new sections and for them to confirm whether they have any requirements.
You must also consider whether you need to report to us if a notifiable event has occurred if benefits have transferred from one scheme to another.
Once the new sections have been created, you will be required to submit block transfer certificates via Exchange from the scheme into each relevant section. Please contact us to help you submit the block transfers. You will no longer have access to the main scheme details in Exchange to do this yourself. Transfer certificates must be completed before the end of June following the date on which the scheme has segregated into separate sections. PPF require the block transfers certification to be completed by 5pm on the last working day of June each year.
Following the segregation into separate sections, please consider the position regarding any contingent assets. Where a contingent asset certificate is to be registered against a specific section of the scheme, please ensure that the contingent asset is registered against the appropriate section via Exchange. The PPF require all contingent asset certificates to be submitted before end of March each year.
I already have a scheme and we are receiving a transfer from another scheme which will be held separately from all other assets and liabilities of my scheme. Do I use segregation for this?
My scheme has formally ceased to be a segregated sectionalised scheme, what do I do?
Wound up
My scheme has wound up, how do I let you know?
Simply log in to Exchange, select 'my scheme options' and choose 'scheme wound up'.
This will take you to some questions relating to the winding up of the scheme. Please note before you start this, you should make sure all the scheme details are up to date. This is because the scheme will be removed from your 'scheme listings page' once you've submitted notification that it has wound up.
My scheme is closed / paid up. Is this the same as being wound up?
My scheme has wound up and there are outstanding levies but there is no money to pay it, what should I do?
My scheme is winding up, do I have to pay the levy?
Yes, an annual levy will be payable until the scheme has fully wound up. If a scheme winds up after 1 April there may still be general levy due for payment.
Invoices are issued between 1 April – 31 March and therefore a scheme could be invoiced after it is wound up. If there is any doubt on this point it is important that the scheme contacts us to establish if there is a further levy payment due.