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Accessibility statement

The Pensions Regulator's (TPR) accessibility statement.

Published: 23 September 2019
Last updated: 23 September 2020

23 September 2020
Included a review of services published before 23 September 2018.

23 September 2019
Included a review of domain which was published after 23 September 2018.

We want our online services to be inclusive so as many people as possible are able to use them. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of our services using just a keyboard
  • navigate most of our services using speech recognition software
  • listen to most of our services using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’re also working to make the text on our services as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

This statement applies to the following domains:


How accessible our online services are

We know some parts of our online services are not fully accessible. Here are the main issues which could have an impact on some users:

  • some images do not have good alternative text
  • some heading elements are not consistent
  • some form labels are not properly associated with their input elements
  • some mandatory form fields are not identified clearly
  • some components are not keyboard operable
  • some links are not distinguished clearly enough from other text
  • some links do not have meaningful text
  • some pages have modal windows which are possible to tab out of without intending to
  • some PDF documents are not accessible
  • some SVG images receive focus twice in Microsoft Internet Explorer 11
  • some controls have a role and state which is not conveyed 

What to do if you cannot access parts of our online services

If you need information on our online services in a different format like accessible PDF, large print, easy read, audio recording or braille contact us.

We will acknowledge your request within five working days and respond to you within 20 working days.

Reporting accessibility problems

We’re always looking to improve the accessibility of our online services. If you find any problems not listed on this page or think we’re not meeting accessibility requirements contact us.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about our online services and accessibility

TPR is committed to making its online services accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Our online services are partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non accessible content

The content listed below is non-accessible for the following reasons.

Non compliance with the accessibility regulations

Problem identified WCAG 2.1 AA success criteria When we plan to fix it

Some images have inappropriate values for their ‘alt’ attributes which will not be meaningful to screen reader users.

1.1.1 (non-text content)

By September 2021

Headings are not nested correctly.

Text is styled to look like headings.

Main page sections are missing landmarks.

List items marked up as separate lists.

Sortable table buttons must convey how data is sorted.

Make sure that scoping attributes are consistently applied.

Labels are not correctly associated with input elements.

Use required and invalid attributes to convey information.

PDF documents must be tagged.

1.3.1 (info and relationships)

By September 2021

When the sequence in which content is presented affects its meaning, a correct reading sequence can be programmatically determined.  1.3.2 meaningful sequence  By September 2021 
Don’t use the pipe character to separate navigation links.
1.3.3 sensory characteristics  By September 2021 
The purpose of input elements collecting personal information cannot be programmatically determined. 1.3.5 identify input purpose  By September 2021 

Information is only conveyed by colour.

1.4.1 (non-text contrast)

By September 2021

Some components do not supply enough colour contrast. 1.4.3 (colour contrast) By September 2021

Pages do not have a responsive design.

1.4.10 (Content can be presented without loss of information or functionality, and without requiring scrolling in two dimensions for:

  • vertical scrolling content at a width equivalent to 320 CSS pixels
  • horizontal scrolling content at a height equivalent to 256 CSS pixels
By September 2021

Help pop-ups cannot be dismissed using Esc key.

1.4.13 (content on hover or focus)

By September 2021

The in-page navigation tools are not keyboard operable.

The mobile layout navigation menu control is not keyboard operable.

Rollover content is only displayed on hover.

2.1.1 (keyboard navigation)

By September 2021

Page title elements must describe the content of the page.

2.4.2 (page titles)

By September 2021

Keyboard focus should be trapped in the modal window.

The links in the navigation flyout menus are read by screen reader software, whether they are shown on the screen or not.

SVG images receive keyboard focus in Internet Explorer 11.

The document language is not set in the PDFs.

 2.4.3 (focus order) By September 2021

Pages should have a ‘lang’ attribute.

3.1.1 (language of page)  By September 2021
HTML non-compliances may have an impact on the accessibility of the page. 4.1.1 (parsing)  By September 2021
The role and state of some controls is not correctly conveyed to some assistive technologies. 4.1.2 name, role, value  By September 2021 
Error messages must be conveyed automatically to screen reader software users.  4.1.3 (status messages)  By September 2021 

Content that’s not within the scope of the accessibility regulations

Many of our older PDFs and Word documents do not meet accessibility standards - for example, they may not be structured so they’re accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2 (name, role value). 

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we do not plan to fix older research documents.

Any new PDFs or Word documents we publish will meet accessibility standards.

How we tested this website

Our online services were last tested between 3 July and 22 September 2020. The testing was carried out by a company called net-progress.

We audited 44 HTML pages and three PDF documents. We chose this sample of pages to include as many different types of content and audiences as possible.

We tested the following services and content:

Declaration of compliance

  • Declaration of compliance landing page
  • Enter your details to create your account
  • Employer dashboard
  • Add another employer
  • Update my details
  • Declaration of compliance checklist (PDF)


  • Landing page
  • Registration
  • Role selection
  • Exchange dashboard
  • Select event type
  • Scheme details
  • Print a form – select event type
  • Notifiable Event Report - A decision to relinquish control of employer (PDF)

Review a penalty notice form

  • Review notice form
  • Submit review request

Knowledge management

  • Landing page
  • Automatic enrolment questions and answers

Employer tools

  • Tell us you're not an employer part 1
  • Tell us you're not an employer part 2
  • Thank you for providing your details
  • Nominate a contact
  • Confirm who to contact
  • Find out your letter code
  • Find your dates for re-enrolment
  • Automatic enrolment contact form

The Trustee toolkit

  • Landing page
  • Sign up
  • Log in
  • Find out more
  • Your learning dashboard
  • Introducing pension schemes - the following screens:
    • elearning course start page
    • Welcome to 'Introducing pension schemes'
    • Scenario 1 - Introduction
    • Slide 2: lunch with Adam
    • Decision point: What type of scheme?
    • Members and their benefits
    • Check your scheme' (PDF)
    • Scenario 2 - Decision point: Trustees
    • Tutorial one: What is a pension scheme? Types of trust-based scheme: DB
    • Tutorial one: Overview of a trust-based scheme
    • Tutorial two: Beneficiaries
    • Tutorial three: Who can be a trustee?
    • Try assessment - Question 1
    • Try assessment - Summary of attempt
    • Introducing pension schemes - Assessment Review
    • Assessment review - Review of previous assessments

What we’re doing to improve accessibility

We are developing an accessibility roadmap to show how and when we plan to improve accessibility on our online services.

We routinely test all new components, templates and functionality to ensure they are accessible before we use them on the website.

We will continue to use an automated performance monitoring service to alert us to any significant accessibility issues.

Our online services will continue to be audited on a regular basis by an independent accessibility expert.