Accessibility statement
The Pensions Regulator's (TPR) accessibility statement for our website https://www.thepensionsregulator.gov.uk.
Published: 23 September 2019
Last updated: 17 December 2025
This statement applies to the following domains:
- thepensionsregulator.gov.uk
- including /en/ae-questions-and-answers
- blog.thepensionsregulator.gov.uk
- exchange.thepensionsregulator.gov.uk
- automation.thepensionsregulator.gov.uk
We want our online services to be inclusive so as many people as possible are able to use them, reducing the cognitive load for users and avoiding significant usability issues:
- Page layouts scale consistently and are mobile and tablet friendly including:
- zoom in up to 400% without the text spilling off the screen
- use a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
- navigate the website using a keyboard, switch controls or speech recognition software
- Error identification is clearer, and error recovery is quicker and simpler
- Users can change colours, contrast levels and fonts using browser or device settings
- Where text or terminology was difficult to understand, contextual help is provided using our automatic enrolment ‘Search Q&As’ feature.
Throughout 2025, an independent expert agency (CIVIC) tested our accessibility using a mixture of automated and manual testing using assistive technologies.
- They conducted an automated accessibility scan of the entire website.
- They carried out manual accessibility evaluation to code level using browser code inspectors, an approach that identifies issues that cannot be captured by automated tools.
- We viewed the application in a range of browsers:
- Chrome, Firefox and Edge on Windows 10 and 11
- Safari on iPad & iPhone and Mac
- We assessed pages using the following assistive technology:
- NVDA (with Firefox and Chrome) screen reader for Windows
- VoiceOver for iPad & iPhone (iOS) and macOS
- Talkback for Android
- We checked colour combinations using a colour contrast analyser to determine if there is enough contrast in the visual presentation.
How accessible this website is
Most of the content on our website is fully compliant with accessibility requirements.
As part of our migration to a new web content management system (CMS) that was completed in November 2025, we carried out a full audit of the new site. This inevitably highlighted some legacy accessibility issues, but we are working hard to fix them and plan to be able to provide a WCAG 2.2 AA compliant website by 31 March 2026.
Employers section
CIVIC’s latest review concluded that the overall level of WCAG 2.2 AA compliance for the whole of our employers section passed at 63%. CIVIC identified 41 unique accessibility issues. The majority of these issues that failed have already been fixed/published, and the remaining (20%) will be fixed/published and re-tested by CIVIC in early 2026.
Our business advisers section is currently being audited by CIVIC.
Feedback and contact information
If you find any problems not listed on this page, think we’re not meeting accessibility requirements, or if you need information on these websites in a different format like accessible PDF, large print, easy read, audio recording or braille, please contact us.
We will acknowledge your request within five working days and respond to you within 20 working days.
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Technical information about this website’s accessibility
We are committed to making our website accessible in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
How accessible our online services are
We know some parts of our online services are not fully accessible. Here are the main issues which could have an impact on some users:
- Some broken links identified by automated scanner.
- Some links without an accessible name.
- Some links without visible and accessible labels.
- Some PDF documents are not accessible.
- Some SVG images receive focus twice in Microsoft Internet Explorer 11.
- Some error identifications on validations are not immediately clear.
- Some components do not supply enough colour contrast.
- HTML non-compliances may have an impact on the accessibility of the page.
- Ongoing testing of new forms, pages and components to ensure they are accessible. We’ve archived older documents in PDF format and converted popular and newer ones to HTML format, making them more accessible.
- Search functionality was removed during our CMS migration. This facility will be improved and available on the website again in early 2026.
- Improvement and introduction of new online forms.
- Blog to be hosted on our own website in early 2026.
What we’re doing to improve accessibility
We are reviewing accessibility issues iteratively as we make fixes to ensure that issues are addressed without creating additional problems, reducing the cognitive load for users.
To continually improve accessibility, our accessibility consultants will conduct bi-annual reviews against the WCAG 2.2 AA standard. We will capture testing insights from our observations, participant feedback, and task success and failures. Frequent testing and updates will help ensure that our solutions work for all users.
We are making good progress towards achieving WCAG 2.2 accessibility standards, and we have already incorporated the following improvements to our internal processes:
- Made accessibility testing part of our delivery pipeline, for example, automated tests, integrated into a continuous integration process, would catch common issues for users
- Ensure that Quality Assurance includes testing on mobile
- Incorporate internal accessibility reviews into all new design decisions and changes
- Conduct accessibility re-audit/spot-check after changes are made
This list of common problems that was identified in the recent audit of the employers section have been fixed and will be deployed in early 2026:
- many broken links identified by automated scanner
- we have fixed many broken links, but in future please contact us if any links are found to be broken. Links to external services are out of our control
- screen reader users on iPad or mobile devices cannot open submenus
- mobile menu links fail colour contract on focus
- menu triggers darkened background that confuses users
- inconsistent placement of menu buttons across viewports
- submenu links exposed to screen readers when closed
- mobile menu obscures content and state is unclear
Content out of scope of accessibility regulations
Many of our older PDFs and Word documents do not meet accessibility standards - for example, they may not be structured so they’re accessible to a screen reader. This does not meet WCAG 2.2 success criterion 4.1.2 (name, role value).
The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we do not plan to fix older research documents.
Any new PDFs or Word documents we publish will meet accessibility standards.
Updates to this accessibility statement
This statement was updated on 17 December 2025.
These websites have already been or are being tested throughout 2025 and 2026, against the WCAG 2.2 AA standard, by CIVIC.