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Accessibility statement for automatic enrolment

Automatic enrolment (AE) secure web forms and help site accessibility statement

Published: 21 May 2024

Last updated: 21 May 2024

This accessibility statement applies to sections of The Pensions Regulator (TPR) website known as automatic enrolment, secure web forms and help site, at the following domains:


These websites are run by The Pensions Regulator. We want as many people as possible to be able to use these websites. Our refreshed declaration of compliance site has shown vast improvements for usability and accessibility compared to the old site, reducing the cognitive load for users and avoiding significant usability issues:

  • Page layouts scale consistently and are mobile and tablet friendly including:
    • zoom in up to 400% without the text spilling off the screen
    • navigate the website using a keyboard, switch controls or speech recognition software
    • use a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
  • Error identification is clearer, and error recovery is quicker and simpler
  • Sign in has been drastically simplified reducing user burden, reducing the risks of user error
  • Users can change colours, contrast levels and fonts using browser or device settings
  • Where text or terminology was difficult to understand, contextual help is provided using our ‘Ask us a question’ feature

Throughout 2023 and 2024 accessibility testing was conducted using a mixture of automated and manual testing using assistive technologies, carried out by CIVIC. This included usability testing with a number of disabled participants, who used their own devices and assistive technology including mobiles and tablets.

  • An automated accessibility scan of the sites was conducted
  • Manual accessibility evaluation to code level using browser code inspectors, an approach that identifies issues that cannot be captured by automated tools
  • We viewed the application in a range of browsers:
    • Chrome, Firefox and Edge on Windows 10 and 11
    • Safari on iPad & iPhone and Mac
  • We assessed pages using the following assistive technology:
    • NVDA (with Firefox and Chrome) screen reader for Windows
    • VoiceOver for iPad & iPhone (iOS) and macOS
    • Talkback for Android
  • We checked colour combinations using a colour contrast analyser to determine if there is enough contrast in the visual presentation

Accessibility spot-checks were conducted iteratively as fixes were made to ensure that issues had been addressed without creating additional problems and an expert review has concluded the new version to be clear usability improvement, reducing the cognitive load for users.

How accessible this website is

An independent expert review concluded that the Automatic Enrolment sites met all WCAG 2.1 AA accessibility criteria.

Feedback and contact information

If you find any problems not listed on this page or think we’re not meeting accessibility requirements, or if you need information on these websites in a different format like accessible PDF, large print, easy read, audio recording or braille, contact us.
We’ll consider your request and get back to you within 10 working days.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

The Pensions Regulator is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

These websites are fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

Content that’s not within the scope of the accessibility regulations

During testing some minor usability issues were noted, although not technically required under WCAG we are investigating how they can be improved, they are:

  • The font size used in emails may appear too small when viewed as rich text
  • Conditionally revealed radio buttons are not announced to screen readers, this is a known issue in the GOV.UK Design System
  • Positioning of the ‘Ask us a question’ button may not always make it obvious that it is semantically related to the content shown

What we’re doing to improve accessibility

To continually improve accessibility we conduct annual reviews and updates. We capture testing insights from our observations, participant feedback, and task success and failures.

Frequent testing will help ensure that our solutions work for all users and websites will be tested again against the WCAG 2.2 AA standard scheduled for October 2024.

Preparation of this accessibility statement

This statement was prepared on 14 April 2024.

These websites were tested throughout 2023 and 2024, against the WCAG 2.1 AA standard, by CIVIC.