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Content Designer

Reporting to: Lead Digital Producer
Team: Communications (Online Services)
Contract type: Fixed-term until March 2022
Salary: From £29,422 per annum
Location: Brighton
Closing date: Thursday 28 May 2020

Job ref: 1848

TPR grade: 10

About us

The Pensions Regulator (TPR) is responsible for protecting workplace pensions in the UK, working with employers and those running pensions to help people save safely for their retirement. We have an excellent office location in the heart of Brighton and have a diverse, lively and professional growing workforce.

We are committed to making TPR a great place to work and doing all we can to support our people to reach their full potential. Join our expanding team for the chance to be a part of the biggest change to pensions in a generation.

Role

Are you interested in designing content for government digital services that make a difference? We’re looking for a content designer to work on transactional services that collect information online from pension schemes to help us regulate the market. You will need to ensure excellent content design results in digital products that are easy to find and use. 

You’ll ensure consistency and accessibility in content across our web estate and make sure appropriate content is shown to a user in the right place and in the best format. 

Working alongside developers, user researchers, interaction designers and product owners, you will deliver new digital products that help protect people’s pensions.

Responsibilities

You will:

  • use evidence, data and research to make content design decisions
  • create effective content for our digital channels, working on the search experience, navigation elements, emails and letters that prompt a user to visit the website, question text, error messages and help text
  • contribute to and use the style guides and design patterns

Essential and desirable criteria

Essential

  • Knowledge of how to create effective content for digital channels, with experience in content auditing, writing (including pair writing), user research, managing content workflow and evaluating digital content against standards and key performance indicators.
  • Experience of working with content management systems.
  • You can identify user needs and engage with users or stakeholders to collate evidence of these. You understand and can define research that fits user needs. You can use quantitative and qualitative data about users to create content that meets user needs.
  • Experience of influencing subject matter experts to make changes, negotiating where there are trade-offs to be made between different aspects of quality. You can take opposing views to reach consensus. You know how to work with stakeholders and contribute to improving these relationships, using evidence to explain decisions made.
  • Excellent verbal, written and presentational communication skills in conveying design concepts and prototypes to a range of stakeholders including developers and business analysts.
  • Experience of working in an agile environment, with a cross-functional team, to construct a minimum viable product and to contribute expertise that helps the team prioritise features for future release.

Desirable

  • Professional qualification in digital-related disciplines.
  • Experience of working with specialist subject matter experts, eg in policy and legal teams.
  • Experience of designing content for transactional online services, eg digital form interfaces.
  • Experience of using a Sitecore web content management system.

Person specification

  • Proactive and flexible.
  • Problem solving and analytical skills.
  • Communication skills at all levels.
  • Attention to detail and accuracy.
  • Personable and a team player.

Salary and benefits

As well as a starting salary of £29,422 we offer:

  • Civil Service Pension arrangements, which are recognised as some of the best in the pensions world
  • discretionary bonus arrangements
  • access to performance related pay progression
  • 25 days annual leave provision
  • flexible working arrangements
  • development opportunities
  • enhanced parental leave arrangements
  • a free employee assistance programme
  • an excellent office location in Brighton

How to apply

We provide an exciting, supportive and flexible working environment, and are committed to helping our people meet their full potential.

The Pensions Regulator is an inclusive employer and offers equal opportunities to all regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex and sexual orientation. TPR welcomes applications from the BME and LGBT communities who are currently under represented at TPR.

Candidates who declare that they have a disability and who meet the essential criteria for the job will be offered an interview.

Applications will be considered on a part time and job share basis.

Please send your CV to recruitmentteam@tpr.gov.uk along with a covering letter ,quoting ref 1848 with details of how your experience and skills meet our essential criteria and details of your notice period.

Please be aware we are currently holding interviews through Skype due to COVID-19.

If you have any enquiries with regards to this role or if you have a disability and wish to request a reasonable adjustment at any stage of the recruitment process, please email recruitmentteam@tpr.gov.uk.