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Digital Services Programme Manager

Reporting to:
DDaT Executive Director - Programme Head of Change Delivery
Change - Corporate Services
Contract type:
12 month fixed term contract
Between £62,147 and £79,141 (including 10% Market Premia) per annum dependent on skills and experience, plus excellent benefits package.
Brighton/hybrid (6 days per month in the office)
Closing date:
Monday 8 April 2024

Job ref: 179575

TPR grade: R&O Grade 6 - Principal

About us

More than half the UK working population rely on The Pensions Regulator (TPR) to regulate their retirement savings. With a career at TPR, you’ll be joining an organisation that will impact on millions of lives for decades to come.

Everyone at TPR plays an important role in helping to keep more than £2trn of savings safe. We’re committed to bringing people into TPR who are ready to make a difference and put UK savers at the heart of what we do.

It is important to us that TPR remains a great place to work. We do all we can to help our people reach their full potential with learning, secondment, and development opportunities. We put our 900+ employees first, supporting flexible working and offer a diverse, lively, and inclusive environment. This includes our Disability Network, Family Network, LGBT+ Network (Proud), Minority Ethnic (ME) Network and Women’s Network, which offer spaces to connect.

Our new corporate strategy outlines a bold and challenging vision of how pensions regulation should evolve to keep pace with a change in the scale and nature of the industry. We are at the start of that journey. Join us to find out what part you can play.

We operate a hybrid working model, subject to government guidelines, where regular attendance in our Brighton office is required. Attendance in the office is team and role dependent.


We are looking for an experienced Programme Manager who can lead our strategic Digital Data and Technology (DDaT) Directorate Organisational Transformation, this includes the transition of the current Digital Services Delivery (DSD) Programme and to embed this into standard operational ways of working.

The DSD programme is a mature initiative and is delivering new Digital products in-line with Government Digital Service Standards to capture and analyse pensions industry data to drive decision making in support of market regulation.

The next 12 months is a challenging period for the emerging DDaT directorate, and this role will lead the transformation of embedding new approaches into the new organisational design and operational service in our DDaT Directorate.

The role will require an individual with ambition, drive and pragmatism as well as a capability to draw upon experiences learned from similar activities in other organisations.


You will:

  • provide programme leadership to build and maintain an effective and collaborative team with a shared sense of direction
  • build and maintain relationships with partners and executives across TPR to deliver expected outcomes within cost, time and quality tolerances
  • implement and support appropriate governance, ensuring executive awareness of progress and to communicate options taking into account a balanced view of risk
  • develop and implement an agreed plan to handover long-term DSD Programme operations into an operational service team
  • design and facilitate appropriate governance, using astute judgement to prepare the agenda for governance meetings and support content and to challenge and refine attendance
  • strive to understand cross TPR needs and put into effect appropriates plans to enable positive change
  • gather and present information with options and recommendations to enable informed decision making by team members up to Executive Director / ExCo level
  • use deep proven experience to align the programme structure to maximise efficiency and to deliver validated outcomes to the required quality tolerances
  • prepare and maintain a strategic roadmap and an Agile delivery methodology, maximising in-house enablers and templates
  • be aware of the agreed case and proactively highlight where delivery will fall short of documented benefits and expectations spanning Cost, Scope, Quality or Time.
  • manage change requests to ensure that corporate expectations are carefully set
  • estimate, secure and manage (or matrix manage) assigned programme resources
  • devise assumptions and business input to prepare estimated resource plans and budgets to support corporate planning
  • identify, evaluate, and proactively manage risks, assumptions, issues, and dependencies to inform pragmatic options
  • understand and meet the requirements for the Government Service Standards and Technology Code of Practice and implement the project approach to successfully navigate these

Essential criteria

  • Demonstrable experience of leading programmes within a regulatory or government environment to achieve expected outcomes within agreed tolerances.
  • Experience of digital organisational design and delivering digital products in compliance with Government Service Standards and Technology Code of Practice.
  • Experience of establishing digital service operations within a directorate.
  • Experience of complex risk, issue and dependency management across complex partners within a highly governed environment.
  • Stakeholder management at all levels and facilitation to be able to conclude discussions and reach consensus where multiple partners may have multiple conflicting views.
  • Leadership experience and personal gravitas to become a natural leader and figurehead for the Programme of work.
  • Accreditation in an industry-recognised programme management qualification, or equivalent experience.
  • Applied appropriate change governance through full lifecycle from receipt of request through to implementation.

Person specification

  • Holding oneself and others to account, including those more senior.
  • Board level influencing and presentation skills.
  • A transformational approach and an appetite to inspire change.
  • Excellent people skills and an outstanding collaborator.
  • Excellent oral and written communication skills.
  • A keen eye for detail and accuracy.
  • Proactive and flexible.
  • Problem solving and analytical skills.

Salary and benefits

As well as a salary between £62,147 and £79,141, we offer:

  • Civil Service Pension arrangements, which are recognised as some of the best in the pensions world
  • discretionary bonus arrangements
  • access to performance related pay progression
  • 25 days annual leave provision
  • flexible working arrangements
  • development opportunities
  • enhanced parental leave arrangements
  • a free employee assistance programme
  • an excellent office location in Brighton

How to apply

To apply please email quoting role reference number 179575 along with:

  • a covering letter with details of how your skills and experience meet the role requirements
  • a copy of your CV
  • details of your notice period

Current employees in their first 12 months of employment who want to apply for this vacancy should first contact their line manager to discuss their application.

We are an inclusive employer and offer equal opportunities regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex and sexual orientation.

As a Disability Confident employer, we’re committed to the recruitment, employment, retention and development of people with disabilities and to improving their employment opportunities. Candidates who declare that they have a disability and who meet the essential criteria for the job will be offered an interview.

Applications will be considered on a part time and job share basis. If you want your application to be considered as part of a job share, please apply with the hours you are available to work.

In accordance with Home Office guidance, the successful candidate will be required to provide their right to work in the UK before they start employment. Unfortunately, TPR is not able to offer sponsorship at the time. TPR is a UK-based organisation with a working location in Brighton, candidates must live in the UK to be employed by us.

The Pensions Regulator is an arm’s length government body and part of the public service.

Any offer of employment will be subject to the receipt of satisfactory background screening checks and criminal record checks (BPSS).

If you have any queries about this role, or if you have a disability and wish to request a reasonable adjustment at any stage of the recruitment process, please email