Skip to main content

Your browser is out of date, and unable to use many of the features of this website

Please upgrade your browser.


This website requires cookies. Your browser currently has cookies disabled.

Failing to comply with pensions dashboards duties


Government has announced its intention to legislate to amend the staging timetable (connection deadlines) to allow more time for the technological system enabling dashboards to be delivered. As a result, all schemes' deadlines will be changing.

While you won’t have a confirmed connection deadline at the moment, there is still a lot of preparation work for your dashboards duties. We encourage you to make the most of this time and you can use our checklist to see which actions you should already be working on. You can also stay in touch with us to make sure you receive updates from us about dashboards.

We have been given new powers to issue compliance notices and penalties to trustees and managers if they fail to comply with pensions dashboards requirements. These include connecting and maintaining their connection with dashboards, and complying with technical, data and other standards set by the Money and Pensions Service (MaPS).

We may also issue compliance notices and penalties to third parties where they have caused non-compliance. This may include administrators, integrated service providers and employers.

Under the new regulations, we will have the option to issue penalties of up to £5,000 to individuals and up to £50,000 in other cases for any instance of a single compliance breach.

We will have discretion over if and how we use these powers. We recognise that delivering pensions dashboards is a huge challenge for industry. We will work with industry as issues arise, and use our powers fairly and proportionately, looking at the particular circumstances of each case. As a regulator, we will be pragmatic but there are legal obligations to comply with and if we see intentional or reckless non-compliance, we will take action.

These new powers will sit alongside our existing powers, which we will continue to use. Our existing powers include being able to:

  • request information
  • require a skilled persons report
  • suspend, prohibit or appoint a trustee where warranted

You can find out more about our approach to regulating in our draft dashboards compliance and enforcement policy.

Ongoing connection and record-keeping requirements
Preparing to connect: checklist