Scheme return, Exchange and levy payment
Before you contact us check if the following information answers your query:
- completing a scheme return
- paying the scheme levy
- using the Exchange online service
- updating information about a scheme
- using the Trustee toolkit
Phone: 0345 600 5666
Email: exchange@tpr.gov.uk
Running a scheme
For support with the management and regulation of pension schemes.
Phone: 0345 600 0707
Email: customersupport@tpr.gov.uk
Address: Customer Support, The Pensions Regulator, Napier House, Trafalgar Place, Brighton, BN1 4DW
Opening hours
9am to 5:00pm, Monday to Friday, excluding English public holidays.
Calls are recorded for training and quality purposes.
Data protection information
The Pensions Regulator (TPR) is a data controller for the purposes of the General Data Protection Regulation (GDPR) and the Data Protection Act 2018. We process personal data we hold for the purpose of the exercise of any of our statutory functions and objectives. We may also process personal data under other legislation such as the Fraud Act. This includes, for the avoidance of doubt, taking regulatory or enforcement action for breach of any of these legislation
When you contact TPR we collect your information to enable us to respond to your query. We record all calls made to us for training and compliance purposes. Your contact details will be shared with ORC International who may contact you on TPR’s behalf to take part in a survey in order to improve our customer service. If you do not wish to take part in the survey please let ORC International know. Where you provide personal data of another individual as part of your enquiry we ask that you ensure you have the necessary consent or authority to do so.
We will only store your personal data for as long as TPR’s retention schedule allows. During this time, you may be able to exercise certain rights in relation to your personal data such as the right to access, objection and data portability. If you feel that we have handled your personal data in a manner inconsistent with your rights, you may lodge a complaint with the Information Commissioner’s Office (ICO).
If you have any questions about how we handle your personal data please contact our Data Protection Officer (DPO) by email at dpa@tpr.gov.uk or you can write to us at Napier House, Trafalgar Place, Brighton, BN1 4DW. Further information on how your personal data is used, kept secure and your rights can be found by reading our privacy notice.