If you have received an unpaid contributions notice from our Wymondham address, you must complete the three steps below.
What you need to do
Follow the three steps by your deadline, or you may be issued a penalty notice. If you have resolved the issue with your pension provider, you must still send evidence to The Pensions Regulator to stop enforcement action.
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Step 1: Calculate the total amount in unpaid contributions
To comply with the law, you must calculate and pay the correct amount owed in unpaid contributions for each person in your scheme.
Key points:
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- Your pension scheme provider may have contacted you about these unpaid contributions, but the correct amount may differ from the amount reported.
- If you missed further payments, the amount you pay must include all outstanding contributions.
- Check your pension provider is up to date with anyone who has joined or left your scheme.
The amount you pay will be specific to your scheme. Contact your pension provider for further information or if you need to dispute the amount owed.
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Step 2: Contact your pension provider to pay the total amount of unpaid contributions to the manager or trustee of the pension scheme
Include all outstanding payments, or we may issue a further Unpaid Contributions Notice under section 37 of the Pensions Act 2008.
You should contact your scheme provider directly to resolve any issues if you dispute any outstanding unpaid contributions.
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Step 3: Send evidence showing the payment(s) to The Pensions Regulator
You must pay the contributions before you send evidence; we cannot accept documents showing payments scheduled for a future date.
Acceptable evidence includes screenshots from the pension provider’s website portal which clearly shows the below:
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- the Employer Pension Scheme Reference (EPSR) number (this may be known as the group policy number, and for National Employment Savings Trust (NEST) schemes, this is your NEST ID.)
- reported periods have been paid, and
- the actual date the reported periods were paid – (DD/MM/YYYY).
If you’re not able to send screenshots:
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- Bank statements can only be acceptable with additional evidence, for example invoices from the scheme provider.
- An email from your scheme provider confirming:
- there are no outstanding contributions for the period(s) previously reported, and
- the date(s) you paid the contributions.
- If you cannot pay the amount in one go due to financial difficulties and have agreed a payment plan with your pension provider, you must send evidence of the agreed payment plan and the date it started.
Please send your evidence to The Pensions Regulator at: CandE@autoenrol.tpr.gov.uk or by post to: The Pensions Regulator, PO Box 349 Abbey View Wymondham NR18 8JA.